Assistant Service Manager - Shadow Hills

Carleton Living; Lubbock (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Carleton Living is seeking an Assistant Service Manager for Shadow Hills, a 168-unit property in Lubbock, TX. You will oversee day-to-day maintenance, including HVAC, electrical, plumbing, drywall, and appliance repairs, and coordinate with the Community Manager.

You will perform preventive maintenance, manage work orders, and assist with vacant unit turnover within 3 business days while ensuring safety and quality across exteriors and common areas. On-call rotation applies.

Qualifications

• High school education or equivalent is required.
• EPA Type II Certification or higher HVAC certification is preferred.
• 3 years multifamily maintenance experience with public contact is preferred.

Responsibilities

• Report problems to Community Manager and maintain sites daily.
• Keep grounds and common areas clean; patrol for debris.
• Assist with curb appeal and staging, including model units.
• Complete assigned maintenance work orders and analyze patterns.
• Perform HVAC, electrical, plumbing, carpentry and preventative tasks.
• Turnover vacant units within 3 business days and report status.
• Change locks on vacant units and manage key security.
• Be on-call 7 days on a rotating basis with pager response.

Skills

HVAC

Electrical

Plumbing

Carpentry

Appliance repair

Maintenance

Public contact

Education

High school education or equivalent

EPA Type II Certification

Job description

Position Summary:

The Assistant Service Manager is responsible for the overall maintenance of the assigned property. The Assistant Service Manager will is responsible for assisting with all aspects of apartment maintenance including, but not limited to, HVAC repairs, drywall/sheet rock, appliance repair and maintenance, basic electrical maintenance, plumbing, etc.

The Assistant Service Manager is responsible for the overall maintenance of the assigned property. The Assistant Service Manager will is responsible for assisting with all aspects of apartment maintenance including, but not limited to, HVAC repairs, drywall/sheet rock, appliance repair and maintenance, basic electrical maintenance, plumbing, etc.

Property Name:

Shadow Hills

Property Size:

168 Units

What You'll Do:

• Report any observed problems in units or on the property to the Community Manager
• Keep or ensure grounds, garbage container areas, hallways, garages and/or parking lots in a neat and orderly manner, not allowing any trash or debris to accumulate. Patrol these areas every morning and continually throughout the day. Depending on the property, you may be required to vacuum and/or blow hallways, parking areas and/or breezeways as necessary.
• Assist management/leasing staff with curb appeal which may include detailing model units, putting out balloons, banners, a-boards, etc.
• Complete assigned maintenance work orders.
• Maintain and periodically analyze work orders for consistent patterns or long-term maintenance concerns.
• Regular maintenance of the building exteriors, building interiors and common areas directed by the Service Manager and include but are not limited to pressure-washing as needed, painting and maintenance of all building systems such as gutters and downspouts, roof drainage systems, French drain systems, surface water management systems, fire alarm systems, fire extinguishers, fire sprinkler systems, signage, laundry centers, playgrounds, tennis courts, sports courts, and any other common areas, etc.
• Perform a wide variety of HVAC, electrical, plumbing, carpentry, and preventative maintenance tasks, as needed/requested.
• Assist with completing and turning vacant units within 3 business days and reporting status of all vacant units to the Community Manager and Service Manager.
• Change the lock(s) on all vacant unit doors, once vacant, and make or have made any necessary keys. Occupied unit keys may require changing periodically depending upon the situation.
• The Service Manager and Assistant Service Manager must be available to take emergency calls on a 7-day rotating basis. The staff person on-call will be equipped with a digital pager and is required to return pager calls within 10 minutes of the page.

What You'll Bring:

• High school education or equivalent.
• EPA Type II Certification or greater (HVAC Certified)
• 3 years experience in multifamily maintenance and experience involving public contact preferred.
• Valid driver's license and current vehicle insurance.
• Use of personal automobile for local job-relate travel and pick-up, or ability to drive pickup truck and van.
• Willingness to pitch in and work in areas other than repairs and maintenance, i.e. janitorial, custodial, gardening, painting, etc.