Assistant Service Manager/Service Writer

The Pecheles Automotive Group; Greenville (NC); On-site; USD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking automotive group as a Service Writer, where your customer-focused approach will enhance the service experience. This role involves managing customer interactions, ensuring prompt service, and overseeing technician schedules. With a commitment to quality and a supportive team environment, you'll thrive in a family-owned company that values hard work and dedication. Enjoy a fulfilling career with no weekends, excellent benefits, and opportunities for growth. If you're passionate about customer service and the automotive industry, this is the perfect opportunity for you!

Benefits

Medical and Dental Insurance

401K Plan

Paid time off and vacation

Growth opportunities

Family owned and operated

Long term job security

Discounts on products and services

Qualifications

• 1+ year experience in an automotive dealership setting.
• Strong communication and organizational skills are essential.

Responsibilities

• Oversee the flow of the Drive Lane and ensure effective service.
• Provide concierge support for all owner inquiries.

Skills

Customer Service

Time Management

Communication Skills

Organizational Skills

Multi-tasking

Education

High School Diploma

Automotive Service Excellence (ASE) Certifications

Tools

Dealership Management Software

Job description

Pecheles Automotive is seeking an experienced, customer-focused Service Writer to join our busy, growing Team!

The ideal candidate will be friendly, committed to building customer relationships, have at least 1 year experience in an automotive dealership setting, and excel at multi-tasking.

The Assistant Service Manager will be committed to providing all service customers with a remarkable experience. You will provide customers with the information to confidently make the best decisions for themselves and their vehicle's maintenance and repair. You will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Team are true professionals who enjoy helping others.

In 1965, the Pecheles family opened Pecheles Automotive’s doors with a passion for quality cars and quality customer service. Knowing that every car shopper’s journey is unique, the first-generation Pecheles team set out to build a dealership that provided the most professional service and staff in East North Carolina. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Pecheles Automotive is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental Insurance
• NO WEEKENDS
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Family owned and operated
• Long term job security
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• 1 Year Automotive Dealership experience
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Automotive Service Excellence (ASE) Certifications
• Manufacturer Training
• Valid Driver's License
• Willing to submit to a pre-employment background check & drug screen