Assistant Service Manager (Service Advisor) - Park Place Lexus of Plano

Crown Auto Group; Plano (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an energetic Assistant Service Manager to enhance customer experiences in the automotive sector. This role involves greeting customers, providing service estimates, and ensuring high satisfaction levels while adhering to manufacturer guidelines. The ideal candidate will thrive in a fast-paced environment and possess strong customer service skills. Join a team committed to redefining the car-buying experience and enjoy a supportive workplace that values professional growth and development. This is a fantastic opportunity to make a significant impact in a dynamic field while benefiting from comprehensive training and career advancement resources.

Benefits

Weekly pay

Paid holidays & paid time off

Paid training

401k with company match

Employee discounts on parts and service repairs

Opportunities for community service initiatives

Aggressive Employee referral program

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be able to manage in a fast-paced work environment.

Responsibilities

• Greet customers and obtain vehicle information promptly.
• Advise on vehicle maintenance and generate repair estimates.
• Maintain service appointments and follow up for customer satisfaction.

Skills

Customer Service Skills

Communication Skills

Computer Skills

Automotive Knowledge

Sales Skills

Education

High School Diploma

Tools

Internal Learning Management System

Job description

Assistant Service Manager (Service Advisor) - Park Place Lexus of Plano

Plano, TX, USA Req #6835

Thursday, April 17, 2025

About Asbury

Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager (Advisor) at Park Place Lexus of Plano, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Assistant Service Manager (Advisor) who will help us redefine the car-buying experience. Does this sound like you? Apply now!

The Assistant Service Manager (Advisor) is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products and/or services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so, it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index).
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores.
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have great customer service, phone, and computer skills.
• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background & drug test).

Company Benefits:

Pay and Recognition:

• Weekly pay.
• Paid holidays & paid time off.
• Deferred Holiday Pay Match.
• Paid training.
• Stock Awards (select management and front-line team member’s eligible).

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans.
• Up to 12 weeks paid pregnancy leave (disability leave).
• Health savings.
• Flex spending accounts (tax-free).
• Short-term and Long-term disability plans.
• Life Insurance (Whole Life and Term).
• 401k with company match.

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.

Professional growth and development opportunities:

• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Opportunities to join our community service initiatives, which includes paid volunteer hours.
• Aggressive Employee referral program with bonus opportunities.

INDADVISOR

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.