Assistant Service Manager - Residential HVAC

American Residential Services; Virginia Beach (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Insurance after 31 days

Take-home company truck

Low-cost medical insurance options

Dental and vision insurance

HSA/FSA

401(k) with company match

Paid time off and holidays

Company-paid life insurance

Career advancement opportunities

Job summary

RS Andrews of Tidewater Heating, Cooling, part of American Residential Services (ARS), seeks an experienced HVAC Assistant Service Manager to support daily operations and lead the service team. You will help coordinate scheduling, monitor performance, and ensure high-quality service for residential HVAC customers.

The role reports to the HVAC Service Manager and includes responsibilities around payroll review, materials, tools, and customer satisfaction.

Qualifications

• HVAC field supervisory experience required.
• Strong leadership and communication skills.
• Financial awareness and ability to manage service metrics.

Responsibilities

• Supervise HVAC service team and mentor technicians.
• Coordinate schedules, assignments, and priorities.
• Support the Service Manager to ensure efficient operations.

Skills

Leadership

Communication

Analytical thinking

Financial awareness

Microsoft Office

Education

HVAC-related training

Tools

Microsoft Office

Job description

Company Name: R S Andrews of Tidewater Heating, Cooling Overview:

Pay: $90,000-$110,000 per year

Schedule: Full-time, year-round work

Join RS Andrews of Tidewater, part of American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, employing more than 7,000 professionals nationwide. With over 45 years of experience, ARS companies deliver trusted home services and career growth opportunities across the country.

We are seeking an experienced HVAC Assistant Service Manager to support our service leadership team and help manage day-to-day operations for our residential HVAC service technicians. This position reports directly to the HVAC Service Manager and plays a key role in ensuring high-quality service, strong technician performance, and excellent customer experience.

What We Offer

• Insurance available after 31 days of employment
• Take-home Company Truck / Fuel / Maintenance
• Low-cost medical insurance options starting at ~$5/week
• Dental and vision insurance options
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off and holiday pay
• Company-paid life insurance
• Career advancement opportunities within a national service organization

Responsibilities

As an HVAC Assistant Service Manager, you will assist with managing the service team and supporting the daily operations of the HVAC service department.

• Assist with supervising and developing the HVAC service team, including hiring, training, scheduling, and performance management
• Help coordinate technician schedules, daily assignments, and service priorities
• Support the Service Manager in maintaining efficient operations and high-quality service delivery
• Monitor technician performance, workmanship, and customer satisfaction
• Ensure materials, parts, and equipment are ordered and available for scheduled jobs
• Review departmental reports including inventory, tools, vehicles, and service metrics
• Conduct job site visits and inspections to ensure quality and safety standards are met
• Review payroll records to ensure technicians are properly compensated
• Ensure technicians have the tools, equipment, and resources needed to complete service calls
• Support dispatch operations to ensure appropriate technician assignment and scheduling

Qualifications

• Vocational training or equivalent HVAC experience
• Minimum 2 years of HVAC service field supervisory experience
• Strong leadership, organizational, and communication skills
• Excellent analytical skills, attention to detail, and financial awareness
• Computer proficiency (Microsoft Office preferred)
• Strong understanding of residential HVAC systems, service operations, and technician workflow

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.