Assistant Service Manager-Park Place Porsche Dallas

Lhmauto; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Service Advisor to join their dynamic team in Dallas. This role focuses on delivering an extraordinary experience for clients while facilitating communication between clients and service technicians. The ideal candidate will thrive in a fast-paced environment, ensuring that all client needs are met with high integrity and professionalism. This position offers a unique opportunity to grow within a supportive and innovative company that values its employees and promotes a culture of excellence. If you are passionate about customer service and ready to make a difference, this is the perfect opportunity for you.

Benefits

Paid Holidays

Paid Time Off

Paid Training

Stock Awards

Medical Insurance

401k with Company Match

Employee Discounts

Student Loan Relief Resources

Employee Assistance Program

Aggressive Employee Referral Program

Qualifications

• Must have a valid driver's license and meet MVR policy requirements.
• Ability to prioritize and handle responsibilities in a fast-paced environment.

Responsibilities

• Ensure an extraordinary client experience and act as a liaison between clients and technicians.
• Manage repair orders and communicate effectively with clients regarding their vehicles.
• Maintain customer satisfaction and adhere to dealership standards.

Skills

Client Communication

Problem Solving

Time Management

Customer Service

Education

High School Diploma or Equivalent

Job description

Tuesday, April 22, 2025

About Asbury

Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Park Place Porsche Dallas is looking to add an Assistant Service Advisor to the team!

At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well. Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.

The Assistant Service Manager is to ensure an extraordinary client experience while creating client advocates. The ASM acts as a liaison between the client and the service technician and works with the call center in scheduling service for clients. The ASM will also oversee the cashier process with each client.

• Must be able to drive and operate a vehicle
• Greet Service Department clients in a prompt and courteous manner 100% of the time
• Listen to each client and clearly articulate information on the repair order
• Satisfy client's immediate needs, using low-key, high integrity methods to present additional needed services
• Observe factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications
• Present a menu of recommended maintenance and additional services to every client
• Ascertain the needs of clients, collecting information necessary for service or repair diagnosis
• Provide clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with an explanation of associated costs
• Write Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
• Maintain strict adherence to dealership policy on client vehicle care and operation
• Inform clients of repair diagnosis, sell repairs and services needed or required for proper operation
• Forward repair or service estimate changes to clients following technician's diagnosis
• Sell and manage extended warranties and complete required documentation
• Inspect quality of vehicles following repairs of service to verify that all authorized work is performed properly
• Follow up on the progress of each repair order during the day and contact clients by phone, text, or email at least twice daily to notify them of any changes to the status or estimated time of completion of their repair
• Reply to voice, text, and email messages in a timely manner
• Notify clients when repairs are completed and the vehicle is ready for delivery
• Review and explain repairs and associated costs with clients upon completion of service
• Document verbal, in-person, and written approvals on repair orders and add-on sales
• Advise clients of potential consequences if repairs are not made
• Handle minor client concerns or misunderstandings
• Able to prioritize and handle responsibilities effectively in a fast-paced environment
• Keeps Service Manager and/or Service Director informed of all problems and potential problems involving clients, repairs, and equipment
• Notify technicians of changes to repair status
• Encourage clients to complete the manufacturer surveys to provide feedback
• Maintain a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
• Maintain a record of the status of special order parts
• Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
• Maintain required hours per repair order (HPR) in accordance with dealership standards
• Maintain any other KPIs in accordance with dealership standards
• Know and understand the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
• Know and understand the Park Place Privacy and Information Security Policy, and adhere to its requirements
• Attend weekly department meetings

Minimum Requirements:

• High school diploma or equivalent
• Must be at least eighteen years of age
• Must have a valid driver’s license and meet company MVR policy requirements
• Must be able to pass pre-employment screenings (background and drug test)

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts, and service repairs
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

INDADVISOR

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.