Assistant Service Manager- Lowville

Paycom; Village of Lowville (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Paycom is seeking an Assistant Service Manager to support daily operations of the service department, ensuring timely repairs and stellar customer service. You will coordinate scheduling, work orders, and technician workloads while helping drive profitability and productivity.

Ideal candidates will have 2+ years in a service or technician role, strong customer service skills, and familiarity with work order systems and dealership software. Some supervisory experience is a plus.

Qualifications

• High School Diploma or equivalent; technical degree or certification preferred.
• 2+ years of experience in a service-related or technician role.
• Previous supervisory experience is a plus.
• Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).

Responsibilities

• Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
• Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
• Provide clear communication with customers regarding service updates, estimates, and repair timelines.
• Coordinate technician workloads based on skill levels and job requirements.
• Monitor service department performance metrics and support continuous improvement efforts.
• Assist in managing department scheduling, including shop and field service calls.
• Support warranty and internal claims processes with accurate and timely submission.
• Ensure compliance with safety and environmental standards.
• Step in to lead or supervise in the Service Manager’s absence.
• Promote and maintain a high level of customer satisfaction and employee engagement.
• Help maintain service department cleanliness, organization, and shop tools/equipment.
• May involve occasional field visits to customer locations.

Skills

Customer service

Communication

Teamwork

Work order systems

Service management software

Microsoft Office

Dealership systems

Technical experience

Supervisory experience

Education

High School Diploma

Technical degree or certification

Tools

John Deere Service Advisor

PFW

Job description

Reports To: Service Manager / Branch ManagerThe Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.Provide clear communication with customers regarding service updates, estimates, and repair timelines.Help coordinate technician workloads based on skill levels and job requirements.Monitor service department performance metrics and support continuous improvement efforts.Assist in managing department scheduling, including shop and field service calls.Support warranty and internal claims processes with accurate and timely submission.Ensure compliance with safety and environmental standards.Step in to lead or supervise in the Service Manager’s absence.Promote and maintain a high level of customer satisfaction and employee engagement.Help maintain service department cleanliness, organization, and shop tools/equipment.Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).Strong customer service and communication skills.Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW).Ability to work in a fast-paced, team-oriented environment.Proficient in Microsoft Office and dealership business systems.High School Diploma or equivalent required; technical degree or certification preferred.2+ years of experience in a service-related or technician role.Previous supervisory experience is a plus.Typical dealership environment with exposure to equipment, noise, and shop operations.Ability to lift up to 50 lbs and perform physical duties as needed.May involve occasional field visits to customer locations.