Assistant Service Manager - Capitol Heights, MD

The Goodyear Tire & Rubber Company; Capitol Heights (MD); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical, prescription, dental, and vision insurance

401(k) plan

Tuition assistance

Sick and vacation time

Tire discounts

Job summary

The Goodyear Tire & Rubber Company is seeking an Assistant Service Manager to oversee the service department in a Goodyear Auto Service Center. You will build relationships with guests and ensure outstanding service while managing workflow and scheduling our associates.

Ideal candidates have at least one year of automotive service experience, a valid driver's license, and the ability to work independently. Benefits include medical coverage, 401(k), and more. Join us in Capitol Heights, Maryland.

Qualifications

• Minimum 1 year of previous automotive service department experience.
• Valid driver's license.
• At least 18 years of age.

Responsibilities

• Drive and reach sales goals through guest interactions.
• Build guest relationships and ensure satisfaction.
• Manage the service department effectively.
• Contribute to training of department associates.
• Articulate warranties and promotions.
• Utilize tools to make recommendations.
• Maintain a clean and safe work area.
• Perform manual tasks for extended periods.

Skills

Guest relationship building

Sales goals achievement

Service department management

Team training and development

Job description

Pay range: $19.00 - $24.00/hr, with base pay varying by job-related factors.

Benefits may include medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, and tire discounts.

General Description

As an Assistant Service Manager, you will gain hands‑on experience in a Goodyear Auto Service Center, building guest relationships and ensuring outstanding service. You will manage the service department by scheduling associates, coordinating appointments, and organizing workflow to deliver quality work on time. Training and development of department associates is part of your role.

Responsibilities

• Drive and reach sales goals through guest interactions, including tire and service sales.
• Build guest relationships and ensure satisfaction as liaison between technicians and guests.
• Effectively manage the service department as needed.
• Contribute to training and development of department associates.
• Articulate all warranties, promotions, and advertisements.
• Utilize tools to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform manual tasks for extended periods, including light and heavy lifting, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 year of previous automotive service department experience.
• Valid driver's license.
• At least 18 years of age.
• No relocation offered for this position.
• Legally authorized to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications

• Previous management experience.
• Previous automotive service sales experience.

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others.
• Hard worker who demonstrates responsibility, dependability, conscientiousness, communication, and teamwork.
• Ability to review, analyze, and interpret information, identify problems, and make decisions.
• Ability to read, understand, and follow procedures and guidelines.
• Availability to work as required, including weekends and holidays, depending on location.
• Ability to follow established safety policies and procedures.