Assistant Service Manager - Buffalo, NY

The Goodyear Tire & Rubber Company; Buffalo (NY); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

401(k)

Paid vacation and sick time

Tuition assistance

Tire discounts

Job summary

The Goodyear Tire & Rubber Company in Buffalo, NY is seeking an Assistant Service Manager for their Auto Service Center. In this role, you will manage service department tasks, maintain guest satisfaction, and drive sales goals. Candidates should have at least 1 year of experience in an automotive service department and a valid driver’s license.

Benefits include medical, dental, and vision coverage, alongside a 401(k), paid vacation, and discounts. This position offers potential for career advancement in a dynamic work environment.

Qualifications

• Minimum 1 year of experience in an automotive service department.
• Valid driver's license.
• Must be at least 18 years of age.

Responsibilities

• Drive and reach sales goals through guest interactions.
• Build guest relationships and ensure satisfaction.
• Effectively manage the service department as needed.
• Contribute to the training of service department associates.
• Utilize provided tools to make recommendations.

Skills

Guest relationship management

Sales goal achievement

Service department management

Job description

Goodyear – Assistant Service Manager (Auto Service Center)

Pay range: $18.00–$23.00 per hour. Base pay may vary based on experience, skills and market location.

Benefits include medical, prescription, dental and vision coverage; 401(k); life and disability insurance; tuition assistance; paid vacation, sick time; and tire discounts.

Goodyear operates >580 tire and auto service centers nationwide, offering a fast‑paced, fun work environment with opportunities for career advancement.

General Description

As an Assistant Service Manager, you will gain hands‑on experience at a Goodyear Auto Service Center while building strong guest relationships and delivering outstanding service. You will learn to manage the service department by scheduling associates, coordinating appointments, and organizing workflow to ensure quality work on time.

Responsibilities

• Drive and reach sales goals through guest interactions, including tire and service sales.
• Build guest relationships and ensure satisfaction by acting as liaison between technicians and guests.
• Effectively manage the service department as needed.
• Contribute to the training and development of service department associates.
• Articulate all warranties, promotions and advertisements.
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks for extended periods, including light and heavy lifting, standing, bending and squatting.

Basic Qualifications

• Minimum 1 year of experience in an automotive service department.
• Valid driver’s license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Allowed to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications

• Previous management experience.
• Previous automotive service sales experience.

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others.
• Hard worker, diligent in completing tasks and demonstrates responsibility, dependability, conscientiousness, communication and teamwork.
• Ability to review, analyze, interpret information, identify problems and make decisions.
• Ability to read, understand and follow procedures and guidelines.
• Facility may be open 7 days a week, including weekends and some holidays.
• Ability to follow established safety policies and procedures.

Goodyear is an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, veteran status, genetic information, ethnicity, citizenship or any other characteristic protected by law.