Assistant Service Manager - Audi San Diego

Holman; San Diego (CA); On-site; USD 125,000 - 155,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) with company match

Paid Time Off

Job summary

Holman, a family-owned global automotive services organization, seeks an Assistant Service Manager for Audi San Diego. This hands-on leader will coach advisors and technicians, manage the service department day-to-day, and ensure an exceptional customer experience.

Responsibilities include staffing, warranty administration, CSI improvement, and coordination among the shop foreman, service advisors, parts, and technicians. Audi brand experience preferred.

Qualifications

• 3+ years of automotive dealership service experience.
• Experience in service leadership/management roles.
• Experience managing Service Advisors or Technicians.
• Strong understanding of fixed operations, including labor, warranty, and CSI.
• Experience with CDK or comparable DMS.

Responsibilities

• Offers high level customer service in the shop.
• Assist service manager with staffing, warranty, and records.
• Liaise among foreman, advisors, parts, technicians, and warranty.
• Drive employee and customer satisfaction and ROI.
• Support recruitment and development of service staff.
• Coordinate with factory representatives to meet objectives.
• Perform other duties and special projects as assigned.

Skills

Service department leadership

Automotive dealership experience

Staffing and scheduling

CSI improvement

CDK/DMS experience

Tools

CDK/DMS access

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Audi San Diego has an opportunity for an Assistant Service Manager to join the Holman family.

We are looking for a hands‑on leader who can assist and actively manage the Service Department throughout the day, not simply oversee operations. The ideal candidate will coach and develop our advisors and technicians, monitor workflow and productivity, address issues in real time, and create accountability while maintaining an exceptional customer experience.

• We offer competitive compensation that is commensurate with job‑related skills, experience, relevant education or training, and geographic location, in the range of $125,000 - $155,000 USD Annually

What will you do?

• Offers and ensures that the shop offers the highest level of customer service
• Assists the service manager in managing all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records
• Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration
• Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment
• Promotes the recruitment and development of some or all: Service Advisors, Service Porters, Service Assistants, Valet Drivers, Loaner Coordinators
• Liaison with the manufacturer; works with factory representative to achieve factory objectives
• Perform all other duties and special projects as assigned

What Are We Looking For

• 3+ years of automotive dealership service experience, with at least 1–2 years in a service leadership/management role
• Experience as an Assistant Service Manager, Service Manager, Service Director, or Shop/Service Operations Manager
• Strong understanding of fixed operations, including labor sales, technician productivity, repair orders, warranty, customer‑pay and internal work
• Proven experience managing Service Advisors and/or Technicians
• Experience monitoring and improving CSI
• Strong understanding of repair order flow, appointment scheduling, dispatching, and shop capacity
• Experience managing Open-to-Book (OTB), cycle time, productivity, and efficiency
• Experience with CDK or a comparable DMS

Preferred

• Audi brand experience
• Audi training or certification
• Experience with Audi Warranty, parts/service operations, and manufacturer programs
• Experience leading process improvements that increased CSI, technician productivity, and/or departmental profitability

INDRA

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full‑time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits

Regular Full‑Time. We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part‑Time. In geographic areas with statutory paid sick leave, part‑time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay

We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $72,950.00 - $103,955.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact [e-mail]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.