Assistant Service Manager

Mencap; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

24 days annual leave

Pension

Ongoing training and development

Job summary

Mencap is seeking a permanent Assistant Service Manager to join two person-centered services in Clacton on Sea and Great Tey, supporting people with a learning disability. You will assist the Service Manager with management tasks, promote accountable team culture, and ensure induction, training, and compliance across the services.

You will lead on performance reviews, contribute to care planning, risk assessment, and outcome-based support, and help maintain health and safety, safeguarding, and

Qualifications

• Leadership and people management skills.
• Strong communication abilities.
• Ability to work across multiple sites and coordinate with professionals.

Responsibilities

• Support the Service Manager in two supported living services.
• Lead on performance reviews and staff development.
• Oversee risk assessments, outcomes-based support, and What Matters Most app usage.
• Maintain health, safety, and environmental records; monitor safeguarding and quality assurance.
• Assist with rota, payroll data, and finance checks; coordinate care with social workers and local authorities.

Job description

We are looking for a permanent Assistant Service Manager to join our two person-centered services working across Clacton on Sea and Great Tey where we support people with a learning disability. You will support the Service Manager and ensure the continued smooth operation of these supported living services by undertaking a range of management tasks to support the team and the people living there. If you know how to lead and inspire people, enjoy developing a team working culture, have excellent communication skills and want to play a part in contributing to the work Mencap does to support people with a learning disability we would love to hear from you! The role involves supporting the Service Manager by undertaking agreed management tasks across the two supported living services: + Promoting a team culture where the team are confident in being accountable and making decisions. + Supporting the team to be compliant in their induction and training. + Undertaking effective and agreed performance reviews for team members. + Leading on the review and implementation of support planning, risk assessment and outcome-based support on the What Matters Most app. + Contributing to and overseeing systems and records that support health and safety and maintenance of service environment as required. + Contributing to the monitoring and completion of management reporting systems regarding safeguarding and quality assurance. + Contributing to monitoring and completion of administration systems such as rota management and payroll data. + Completing regular medication audits + Completing regular finance checks + Working closely with social workers, healthcare professionals, local authorities, families, and other agencies to coordinate support. + Work alongside your team to role model best practice and complete compliance observations. You would be on shift for 3 days and office duties for 2 days. In emergencies you could potentially cover shifts in the evenings/weekends. The role requires that you able to travel to both services in Clacton on Sea and Great Tey. You will need to be able to demonstrate Mencap's core values in all that you do. You will also need to demonstrate your professionalism, ability to work under pressure, priorities your workload and follow Mencap policies and procedures. The role will challenge, excite and will never be dull but it will be truly rewarding. If you are looking for that next exciting career development opportunity, then this could be the one you have been looking for. Vacancy ID: 37187

• Benefits
• + 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits, including pension and holiday buying options. + Ongoing training and development opportunities to enhance your skills. + A supportive and inclusive work environment where your contributions are valued.
• Please note that terms and conditions apply based on your contract.
• Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in. At Mencap, everyone works with people with a learning disability, either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere. + Everyone is expected to treat people well and make Mencap an inclusive organisation. + Every day we grow and learn. It's okay to make mistakes, but we learn from them and make changes. + Everywhere, people will feel respected, valued, and safe to be themselves. We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap, and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.