Assistant Service Manager

Wilkins Recreational Vehicle Inc; Town of Fulton (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Wilkins Recreational Vehicles is hiring an Assistance Service Manager to lead customer service operations. This key role involves engaging with customers, ensuring satisfaction, and managing service processes, with opportunities for growth in a dynamic team. Competitive salary and substantial benefits are included.

Benefits

Medical/Dental/Vision Insurance

401K/401K Matching Program

PTO/Sick Time

Voluntary Benefit Program

Employee Referral Program

Employee Discount

RV Borrowing Program

Qualifications

• 2 years’ experience in a management position is preferred but not required.
• Strong communication skills.
• Ability to work effectively in a team leadership setting.

Responsibilities

• Oversees the entire customer service experience from setting the appointment to finalizing the bill.
• Assists customer needs and promotes products.
• Maintains good communication with customers and follows up.

Skills

Communication

Positive attitude

Work ethic

Team leadership

Job description

Company: Wilkins Recreational Vehicles
Position: Assistance Service Manager

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything!

Salary Range:

• $65,000.00 - $85,000.00 Annually.
• Eligible for profit-sharing.

Benefits:

• Medical/Dental/Vision Insurance
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Job Responsibilities:

• This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products, accordingly.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Requirements:

• 2 years’ experience in a management position is preferred but not required.
• Strong communication skills,
• Positive attitude,
• Strong work ethic,
• Ability to work effectively in a team leadership setting.

#1 RV Dealer in New York

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.