Assistant Service Manager

Wilkins Recreational Vehicles; Town of Fulton (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Join an award-winning team as an Assistant Service Manager at a leading RV dealership in New York. This full-time role involves overseeing customer service, maintaining positive customer relationships, and ensuring service processes run smoothly. Experience in management is preferred but not required, offering excellent growth potential and a supportive leadership team.

Benefits

Eligible for profit-sharing

401K/401K Matching Program

PTO/Sick Time

Voluntary Benefit Program

Employee Referral Program

Employee Discount

RV Borrowing Program

Qualifications

• Preferred 2 years’ experience in a management position.
• Ability to work effectively in a team leadership setting.

Responsibilities

• Oversee entire customer service experience from appointment to bill finalization.
• Estimate cost of repairs and prepare itemized service orders.
• Maintain communication with customers to ensure satisfaction.

Skills

Strong work ethic

Team leadership

Job description

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Company: Wilkins Recreational Vehicles
Position: Assistance Service Manager

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything!

Salary Range:

• $65,000.00 - $85,000.00 Annually
• Eligible for profit-sharing
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Job Responsibilities:

• This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers
• Assists customers in determining needs; promotes our products, accordingly
• Estimates cost of repair and prepares itemized service order
• Initiates service orders, secures customer’s signature, and closes when completed
• Develops a keen understanding of all of our products and services
• Understands effective service sales processes and actively seeks sales opportunities
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction
• Understands customer’s needs, committed to exceed customer expectations every day
• Complies with all company policies and procedures

Requirements:

• 2 years’ experience in a management position is preferred but not required
• Strong work ethic,
• Ability to work effectively in a team leadership setting

#1 RV Dealer in New York

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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