Assistant Service Manager

Delavan Holdings; Sterling (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off and holidays

Employee discounts on vehicles, parts,

Daily Pay Program

Job summary

Kunes Auto Group is seeking a skilled and customer-oriented Assistant Service Manager to bridge the gap between customers and the service department, ensuring vehicles receive top-notch care from intake to completion.

You will assess service needs, prepare repair orders, and provide updates on progress while upholding high satisfaction and quality standards.

Qualifications

• 1+ years experience in Customer Service required.
• Experience in automotive service preferred but not required.
• Strong communication and organizational skills.
• Knowledge of vehicle maintenance and repair processes is a plus.
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers, assess vehicle concerns, and record needs.
• Prepare detailed repair orders with labor and parts estimates.
• Communicate inspection results and recommended actions to customers.
• Provide updates on repair progress, explain costs, and obtain authorization for additional work.
• Advise customers on vehicle care, preventative maintenance, and available services.
• Schedule service appointments for a seamless and efficient process.
• Coordinate with technicians to ensure timely servicing and customer satisfaction.
• Maintain high customer satisfaction by addressing concerns promptly.
• Implement quality control processes to minimize errors and ensure satisfaction.

Skills

Customer service

Communication

Organizational skills

Vehicle maintenance knowledge

Computer systems proficiency

Tools

Service scheduling software

Computer systems

Job description

Description

About Kunes Auto Group:

Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary:

Kunes Auto Group is seeking a skilled and customer-oriented Assistant Service Manager to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities:

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Advise customers on vehicle care, preventative maintenance, and available services.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.
• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
• Implement quality control processes to minimize errors and ensure customer satisfaction.

Requirements

Qualifications:

• 1 + years experience in Customer Service required.
• Experience in automotive service preferred but not required.
• Strong communication and organizational skills with attention to detail.
• Knowledge of vehicle maintenance and repair processes is a plus.
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.

What We Offer:

• Compensation = Up to $42K per year based on experience
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holiday pay.
• Employee discounts on vehicles, parts, and services.
• Ongoing training and development opportunities.
• A supportive, team-oriented work environment with room for career growth.
• Daily Pay Program

Kunes Auto Group is an Equal Opportunity Employer.