Assistant Service Manager

Mission Rock Residential, LLC; Reno (NV); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Bonus

Paid time off

Housing discount program

401(k) match

Medical, dental & vision

Disability coverage

Life insurance

EAP

Sick time accrual

Housing discount based on availability

Job summary

Mission Rock Residential, LLC is seeking an Assistant Service Manager to ensure property maintenance aligns with company standards and applicable laws. You may lead the on-site maintenance team and diagnose issues across HVAC, electrical, plumbing, and other systems, ensuring timely repairs and quality workmanship.

You will inspect apartments during turnover, respond to resident requests, and coordinate with contractors.

Qualifications

• Familiarity with federal fair housing laws and local housing provisions.
• Excellent customer service and interpersonal abilities; de-escalation skills.
• Knowledge of general property repairs such as HVAC, electrical, plumbing, pool, carpentry and drywall.
• Strong organizational and time-management capabilities.
• Ability to multi-task, delegate, and make quick decisions.
• Candidates must be authorized to work in the U.S. and we do not sponsor visas at this time.

Responsibilities

• Lead the on-site maintenance team in the Service Manager's absence.
• Diagnose maintenance issues and perform repairs across HVAC, electrical, plumbing and related systems.
• Schedule and perform preventative maintenance and apartment turns.
• Inspect apartments before/after moves and respond to resident work orders.
• Obtain bids from outside contractors and oversee work as needed.

Skills

Customer service

Interpersonal skills

Problem solving

Organization

Multi-tasking

Authorized to work in US

Tools

HVAC

Electrical

Plumbing

Pool maintenance

Carpentry

Job description

Job Type

Full-time

Location

Lakeview - Reno, NV

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

What You’ll Do

The Assistant Service Manager functions in a support role to the Service Manager or leads in the absence of the Service Manager by ensuring the physical aspects of the property meet the company’s established standards and any applicable laws. This position participates in leading the on-site maintenance staff, if applicable, as well as in diagnosing maintenance problems for the property.

Your Day-to-day May Include

• Assist supervisor with managing the on-site maintenance team, if applicable
• Assist in diagnosing problems and performing assigned repairs for the property, which may include such areas as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances
• Schedule, monitor, and perform preventative maintenance tasks and apartment turns
• Inspect apartments before and after move-ins and move-outs
• Respond promptly and correctly to work order requests from residents, as well as delegate work orders to other maintenance staff, if applicable
• Obtain bids from outside contractors and oversee contractor work for completeness, as required

What You Bring

• Comprehension of federal fair housing laws and any applicable local housing provisions
• Excellent customer service and interpersonal skills; ability to relate to others, to self-regulate, and to de-escalate and defuse tense or antagonistic situations
• Knowledge of general property repairs, which may include, as applicable, the areas of HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances
• Exceptional organizational and time-management skills
• Ability to multi-task, delegate, make quick and effective decisions, analyze, and resolve problems
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

What We Offer

We believe in taking care of our team the way they take care of our residents. That’s why we offer:

• Bonus opportunity*
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year **
• Housing discount program***
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)
• Bonus potential opportunity depends on position
• Sick time accrual varies by state. Ask your hiring manager for details.
• Housing discount based on availability and prior ownership group approval

The expected compensation range for this position is $24.00 – $26.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

$24.00-$26.00

Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The Application deadline is 11/20/26 if a candidate is not selected by that date later applicants may be considered

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.