Assistant Service Manager

Kelso Industries; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Company culture support

Job summary

Kelso Industries is looking for an Assistant Service Manager in Phoenix, Arizona. This role supports the Service Manager with scheduling, project planning, and customer support in a fast-paced environment.

The ideal candidate will have strong organizational skills, experience in electrical contracting, and excellent communication abilities. You will be instrumental in ensuring service operations run smoothly while contributing positively to the team culture and customer satisfaction.

Apply today to grow your career with a company dedicated to innovation, safety, and the success of its employees.

Qualifications

• Experience in electrical contracting, construction, or service operations preferred.
• Strong organizational and scheduling skills.
• Ability to manage multiple priorities with accuracy and urgency.
• Excellent communication and customer-service skills.
• Basic understanding of billing, invoicing, and collections processes.

Responsibilities

• Schedule daily and weekly service work for technicians, ensuring efficient routing.
• Maintain a real-time service project board with job status and manpower allocation.
• Prepare service billing packets, ensuring accuracy in labor and materials.
• Serve as a point of contact for customer inquiries and service updates.
• Maintain service department files and compliance documentation.

Skills

Organizational skills

Scheduling skills

Customer service skills

Communication skills

Tools

Service management software

ERP systems

Job description

Overview

Together We Build – Partnership, Innovation, Excellence, and Safety. At Kelso Industries, 3,500+ employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

The Assistant Service Manager supports the Service Manager in coordinating, scheduling, and executing day‑to‑day service operations. This role ensures that manpower, project schedules, billing workflows, and customer follow‑ups run smoothly and consistently. The ideal candidate is organized, proactive, and comfortable working in a fast‑paced electrical contracting environment.

Note: Recruiter notice has been removed to focus on the job description content.

Responsibilities

• Service Scheduling & Coordination
  • Schedule daily and weekly service work for technicians, ensuring efficient routing and workload balance.
  • Maintain and update the service manpower schedule, including PTO, job assignments, and emergency calls.
  • Coordinate with customers, GCs, and internal teams to confirm access, timelines, and job readiness.
  • Track job progress and communicate changes to technicians and leadership.
• Project & Manpower Planning
  • Maintain a real‑time service project board with job status, manpower allocation, and upcoming priorities.
  • Assist in forecasting manpower needs based on backlog, technician skill sets, and customer deadlines.
  • Support the Service Manager in preparing weekly operational updates for leadership.
• Billing, Invoicing & Collections Support
  • Prepare service billing packets, ensuring accuracy in labor, materials, and job documentation.
  • Submit invoices promptly and track outstanding receivables.
  • Follow up with customers on past‑due invoices in a professional, consistent manner.
  • Work with accounting to resolve billing discrepancies or documentation gaps.
• Customer & Technician Support
  • Serve as a point of contact for customer inquiries, scheduling requests, and service updates.
  • Assist technicians with work orders, documentation, and material needs.
  • Ensure service tickets, photos, and job notes are complete and properly filed.
• Operational & Administrative Support
  • Maintain service department files, logs, and compliance documentation.
  • Assist with purchasing small tools, materials, and rental equipment as needed.
  • Support safety processes by ensuring technicians have required certifications and documentation.

Qualifications

• Experience in electrical contracting, construction, or service operations preferred.
• Strong organizational and scheduling skills.
• Ability to manage multiple priorities with accuracy and urgency.
• Familiarity with service management software, scheduling tools, or ERP systems (preferred but not required).
• Excellent communication and customer‑service skills.
• Basic understanding of billing, invoicing, and collections processes.

Success Profile

• A Successful Assistant Service Manager at Icon Electric is:
• Detail‑driven — keeps schedules, documentation, and billing tight.
• Proactive — anticipates manpower needs and customer issues before they escalate.
• Calm under pressure — handles shifting priorities without losing accuracy.
• Team‑oriented — supports technicians, customers, and leadership with equal professionalism.

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high‑performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

What You Will Experience

• Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
• Company Culture: Thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
• Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
• Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well‑being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business