Assistant Service Manager

OneWater Marine; Peabody (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

OneWater Marine is seeking an Assistant Service Manager to oversee service department performance at their Peabody store. This role focuses on achieving customer satisfaction, productivity, and profit goals through effective management of the service team.

The ideal candidate will have at least 2 years in the boating industry, excellent communication skills, and a strong commitment to quality service. Responsibilities include training technicians, monitoring service processes, and resolving customer complaints.

Qualifications

• At least 2 years of experience in the boating industry.
• Continuous learning mindset with a high level of service knowledge.
• Ability to achieve or exceed revenue and profit goals.

Responsibilities

• Support Service Manager in scheduling service work and processing orders.
• Train technicians for successful service processes.
• Monitor paperwork processes and technician efficiency.
• Ensure quality control standards meet customer expectations.
• Resolve customer complaints in a timely manner.

Skills

Excellent communication skills

Technician efficiency and productivity

Job description

Position Summary

Assistant Service Managers are responsible for the performance of the service department areas as assigned by the Service Manager at their OneWater store. They are passionate about delighting customers and achieving or exceeding their volume, productivity and profit goals through effective management of the service team.

Essential Duties & Responsibilities

• Supports Service Manager in scheduling service work and processes retail, warranty, and internal repair orders efficiently.
• Trains technicians to execute successful service processes, ensuring an excellent customer experience.
• Assists in the execution of boat shows, store, and off‑site sales/customer events.
• Monitors paperwork processes for timeliness and daily technician bill time.
• Maintains a clean, safe, and environmentally friendly service operation.
• Ensures quality control standards meet and exceed customer expectations.
• Demonstrates timely, high‑quality completion of service repair orders as needed.
• Successfully resolves customer complaints and problems in a timely manner.
• Promotes teamwork and supports other team members, departments, and locations to ensure a seamless experience through sale, financing, delivery, and subsequent servicing of the boat.

Skills

• Excellent communication skills with customers and industry partners verbally and electronically.
• Technician efficiency and productivity.

Qualifications / Requirements

• At least 2 years of experience in the boating industry.
• Has a continuous learning mindset; develops and maintains a high level of service knowledge.
• Achieves or exceeds revenue and profit goals.
• Exhibits a positive and energetic appearance in the work environment that contributes to Sales and Service team members’ objectives.

Physical Demands

This position requires remaining in a stationary position, standing or sitting for prolonged periods; repeating wrist, hand, or finger motions; moving between work sites; operating a motor vehicle; communicating with others; assessing accuracy, neatness, and thoroughness of work; hearing, talking, seeing; and coordinating eye, hand, and foot actions.

Work Environment

The work is conducted in an indoor office environment with controlled temperatures. There are no adverse environmental conditions expected. Physical demands include light to medium effort, moving objects up to 50 pounds.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized personnel. All duties and responsibilities are essential functions and requirements and are subject to possible modification to accommodate individuals with disabilities. To perform this job successfully, incumbents will possess the required skills, aptitudes, and abilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.