Assistant Service Manager

Bigge Crane and Rigging Co.; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay & 401(k)

Paid time off

HSA / FSA benefits

BYOD reimbursement

Job summary

Bigge Crane and Rigging Co. is seeking an Assistant Service Manager to lead field technicians and service staff in a fast-growing national crane business. You will drive safety, service quality, and profitability while coordinating field and shop activities.

The role requires crane mechanic experience with supervisory responsibilities, plus strong communication and organizational skills to manage service operations and customer interactions.

Qualifications

• Minimum 3 years experience as a crane mechanic and 1-2 years of supervisory experience.
• Ability to diagnose, repair, and maintain engines, transmissions, hydraulics, and LMI systems on crane equipment.
• Exceptional customer service and organizational skills.
• Proficient with MS Office Suite, smartphones, and tablets.
• Ability to train employees and processes and procedures.
• Scheduling management experience.
• Strong communication and interpersonal skills.

Responsibilities

• Field calls regarding service on equipment at job sites.
• Schedule technicians for field service calls.
• Look up and order parts for field service repairs.
• Proofread and approve timesheets for field service technicians.
• Schedule planned maintenance for lube and field service techs.
• Ensure all service documents are complete and accurate; generate service billing documents.
• Be on-call nights and weekends as required.
• Submit all service docs to Service Admin for uploading.
• Provide customers with required service/inspection documentation.
• Create and close work orders for shop and field repairs.

Skills

Crane mechanic

Supervisory experience

Diagnosis and repair

Customer service

Communication skills

MS Office

Scheduling management

Team training

Education

High school diploma

Job description

Introduction

Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We’ve played a role in building some of America’s most iconic landmarks and earned a reputation for doing it right—with performance, precision, and accountability.

Job Overview

The Assistant Service Manager is responsible for the management and supervision of Technicians and service administrative staff. Responsible for and ensuring customer satisfaction while managing company profitability and applicable budget. Ensure a safe working environment through partnership with the Service Manager and Safety Director to report such issues.

Responsibilities

• Field calls regarding service on equipment on the job sites
• Schedules technicians for service calls in the field
• Ability to look up and order parts as needed for field service repairs
• Proofread and approve all timesheets for field service technicians
• Schedule all planned maintenance for lube technicians and field service technicians
• Confirms all required documents (Service Report, Parts Requisitions, etc.) have been filled in correctly and contain all needed information on the equipment, repairs, and customer
• Provide Service Billing with all costs and documents (Service Reports, Parts Invoices, Photos, etc.) for any field service repairs that will be billed back to the customer
• Field calls nights and weekends as required (On call as needed nights and weekends)
• Ensure all service docs are turned into Service Admin for uploading
• Provide the customer with any service/ inspection documentation they require
• Issues and completes Work Orders as required for all repairs made in the shop and field

Requirements

• A minimum of 3 years experience as a crane mechanic, as well as 1-2 years of previous supervisory experience is desired
• Must demonstrate competency in the diagnosis, repair, and maintenance of various systems, including engines, transmissions, hydraulics, and LMI systems on various equipment lines
• Exceptional customer service and organizational skills
• Proficient computer skills, including MS Office Suite, smartphones, and tablets
• The ability to train employees and processes and procedures
• A high school diploma or its equivalent is required
• Must be able to troubleshoot minor issues over the phone and provide solutions to these issues
• Scheduling Management
• Quality “People” skills. Friendly, courteous, and approachable
• Excellent communication skills

Benefits

• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Sick Days
• Flexible spending accounts/Health Savings Account
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.