Assistant Service Manager

Bigge Crane and Rigging Co.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay and 401(k)

Vacation, Holidays, Sick Days

HSA/FSAs

Job summary

Bigge Crane and Rigging Co. is seeking an Assistant Service Manager to oversee Technicians and service staff, ensuring customer satisfaction while protecting profitability and budgets. The role partners with the Service Manager and Safety Director to maintain a safe work environment.

Responsibilities include field service coordination, scheduling, parts lookup, timesheet approvals, and documentation for service projects. On-call duties nights/weekends are required.

Qualifications

• 3+ years experience as crane mechanic
• 1–2 years supervisory experience
• Demonstrated diagnostic/repair skills on crane systems (engines, hydraulics, transmissions)
• Exceptional customer service and organizational skills
• Proficient with MS Office and mobile devices
• Ability to train employees and enforce procedures
• High school diploma or equivalent

Responsibilities

• Field calls regarding service on equipment on job sites
• Schedules technicians for service calls in the field
• Order parts for field service repairs
• Proofread and approve all timesheets for field service technicians
• Schedule all planned maintenance for lube and field service technicians
• Ensure all service documents are complete and accurate
• Provide service billing with costs and documents for invoicing
• On-call nights and weekends as required
• Ensure service docs are uploaded by Service Admin
• Provide customers with service/ inspection documentation
• Issue and complete Work Orders for repairs in shop and field

Skills

Customer service

Organizational skills

Communication skills

Scheduling management

Technical troubleshooting

MS Office Suite

Smartphones

Tablets

Education

High school diploma

Tools

MS Office Suite

Smartphones

Tablets

Job description

Introduction Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We’ve played a role in building some of America’s most iconic landmarks and earned a reputation for doing it right—with performance, precision, and accountability.

Job Overview

The Assistant Service Manager is responsible for the management and supervision of Technicians and service administrative staff. Responsible for and ensuring customer satisfaction while managing company profitability and applicable budget. Ensure a safe working environment through partnership with the Service Manager and Safety Director to report such issues.

Responsibilities

• Field calls regarding service on equipment on the job sites
• Schedules technicians for service calls in the field
• Ability to look up and order parts as needed for field service repairs
• Proofread and approve all timesheets for field service technicians
• Schedule all planned maintenance for lube technicians and field service technicians
• Confirms all required documents (Service Report, Parts Requisitions, etc.) have been filled in correctly and contain all needed information on the equipment, repairs, and customer
• Provide Service Billing with all costs and documents (Service Reports, Parts Invoices, Photos, etc.) for any field service repairs that will be billed back to the customer
• Field calls nights and weekends as required (On call as needed nights and weekends)
• Ensure all service docs are turned into Service Admin for uploading
• Provide the customer with any service/ inspection documentation they require
• Issues and completes Work Orders as required for all repairs made in the shop and field

Requirements

• A minimum of 3 years experience as a crane mechanic, as well as 1-2 years of previous supervisory experience is desired
• Must demonstrate competency in the diagnosis, repair, and maintenance of various systems, including engines, transmissions, hydraulics, and LMI systems on various equipment lines
• Exceptional customer service and organizational skills
• Proficient computer skills, including MS Office Suite, smartphones, and tablets
• The ability to train employees and processes and procedures
• A high school diploma or its equivalent is required
• Must be able to troubleshoot minor issues over the phone and provide solutions to these issues
• Scheduling Management
• Quality “People” skills. Friendly, courteous, and approachable
• Excellent communication skills

Benefits

• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Sick Days
• Flexible spending accounts/Health Savings Account
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.