Assistant Service Manager

Ecsillc; Eagan (MN); On-site; USD 63,232 - 87,552; Full time

Benefits offered by this job

100% employer-paid health insurance

Hybrid work schedule

Paid time off (PTO)

Employee Stock Ownership Plan (ESOP)

401(k) with match

Annual discretionary bonus

Job summary

Hunt Electric is seeking an Assistant Service Manager in Eagan, MN to supervise service and dispatch staff and ensure top-tier customer service. You will coordinate field and office workflows, handle scheduling, and assist with union staff questions, while maintaining accurate customer data and supporting billing processes.

The role emphasizes SOP development, on-call management, and strong communication across teams.

Qualifications

• Experience supervising service and dispatch staff.
• Excellent communication with customers and internal teams.
• Ability to develop and implement SOPs and workflows.

Responsibilities

• Supervise service and dispatch staff, including service coordinators.
• Liaise between field and office staff and assist union staff with questions.
• Develop workflows, policies and SOPs to improve operations.
• Schedule and prioritize daily service and maintenance work orders.
• Coordinate inspections, testing, and billing information accuracy.
• Maintain and update customer data and relationships.
• Manage On-Call rotation and inventory for work orders.

Skills

Supervisory experience

Customer service

Scheduling

Communication skills

Workflow development

UL compliance

Job description

## Assistant Service ManagerApplyremote type: Hybridlocations: Eagan (Office), MNtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-100544**Job Description Summary**Responsible for training and onboarding of new staff, and supervising service and dispatch staff. In addition to building and maintaining effective customer service for all internal and external ECSI’s customers by utilizing excellent communication skills, in depth knowledge of customer’s workflow requirements and company services.**Job Description:**· Supervise service and dispatch staff, including service coordinators.· Acts as a liaison between field and office staff, including assisting union staff with general questions.· Develop work flows, policies and procedures to create and improve standard operating procedures (SOPs).· Manage and prioritize the daily assignments and scheduling of service and maintenance work orders.· Answer phone calls.· Coordinate schedules for Service and Special Project Technicians to meet the needs of customers.· Build and maintain strong relationships with existing customers.· Create new relationships with prospective customers.· Generate service work orders and purchase orders.· Coordinate all inspections and testing.· Maintain and update customer information.· Verify billing information for accuracy and provide appropriate information to the Billing Specialist.· UL Compliance verification.· Create and file monitoring accounts.· Order service parts as needed.· Assist with weekly payroll.· Coordinate and manage On-Call rotation.· Verify inventory for work order scheduling.· Other duties as assigned.**Why Hunt Electric?**Hunt Electric is a 100% employee-owned company with over 60 years of stability, momentum, and exciting growth ahead—**our future is bright!** We’re proud of our people-first culture, where every decision starts with, “How will this impact our people?” We put safety first, believe we’re better together, and bring the energy of a growing company with the foundation of a business that’s been trusted for decades. * **100% Paid Premiums:** Medical, dental, and vision insurance premiums are 100% employer-paid for you **and your family**. Plus, a cash benefit if you opt out.* **Three Pillars of Retirement:** We are proud to offer three modes of retirement to ensure you are well-positioned for the future: a 401(k) match, profit sharing, and an ESOP that makes you an employee-owner.* **Annual Discretionary Bonus:** Employees enjoy an annual discretionary bonus based on company performance and individual contributions.* **Work-Life Balance:** 3+ weeks PTO to start, paid holidays, sick time, and flexible hybrid schedules for many positions.* **Growth & Community:** Internal learning and development, multiple Employee Resource Groups, family-friendly work events, and a deep commitment to community volunteering.**Pay Range:**$63,232.00 - $87,552.00Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only. In addition to base compensation, Hunt Electric offers a robust benefits plan. See below for additional details or visit our website at Hunt Electric Careers.Learn more about our benefits and culture: https://www.huntelec.com/employment/. Watch our Beyond the Breaker podcast to learn about what Hunt Electric is up to.Hunt Electric Corporation and affiliates are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws.Hunt Electric Corporation participates in E-Verify.As part of our recruitment, screening, and hiring processes, your resume may be reviewed using AI tools to help us identify relevant skills and experience. The use of such AI tools is subject to human oversight and every hiring and employment-related decision is thoughtfully reviewed by a real person.### About UsAt Hunt Electric, we believe our strength lies in our people. As a 100% employee-owned company, our culture thrives on collaboration, innovation, and shared success. Since our founding in 1965, we've grown into a national leader in electrical design, construction, and maintenance, delivering full-service solutions across diverse industries, from healthcare and data centers to renewable energy and infrastructure projects.Our core values: We Honor Our Commitments, We Set the Pace, We Find a Way, and We Are Better Together, are more than just words. They are the principles that guide our daily operations and long-term vision. These values have been integral to our identity since our inception and continue to shape our approach to business and teamwork.Our benefits include 100% employer-paid health, dental, and vision insurance, a flexible hybrid work schedule, generous paid time off, and a robust 401(k) plan with matching contributions. Employees also participate in our Employee Stock Ownership Plan (ESOP), turning their efforts into ownership and aligning everyone's success.Professional growth is a cornerstone of our culture. We offer in-house learning and development programs, career pathing opportunities, and support for skill enhancement to help our team members thrive. We also have Employee Resource Groups that foster a sense of community and belonging.Beyond the workplace, we encourage our employees to engage with causes they're passionate about, whether it's participating in charity events, community service, or our donation match program. Our commitment to social responsibility reflects our belief in making a positive impact on the communities we serve.Joining Hunt Electric means being part of a team where your contributions matter, your development is encouraged, and your success is shared. We're a company that values collaboration, innovation, and doing great work together.