Assistant Service Manager

Jiffy-Lub; Chicago (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

JIFFY LUBE MULTICARE is seeking an Assistant Manager to ensure exceptional customer service and error-free vehicle service, while maintaining a safe, welcoming work environment. The role supports the Store Manager in daily duties and leads team members in policy adherence.

The position emphasizes customer experience, OSHA/EPA compliance, and staff development in a busy auto-care setting. High school diploma or GED required; prior management in auto service is preferred.

Qualifications

• Customer service skills to manage the customer’s experience and difficult customer situations.
• Ethics and integrity to treat others with respect.
• Basic computer literacy to enter customer and vehicle information accurately.
• Cash handling and basic financial accuracy in transactions.
• Supervisory capabilities for guiding team members.

Responsibilities

• Assist Store Manager in day to day management duties.
• Manage store operation in absence of Store Manager.
• Resolve customer issues and ensure satisfaction.
• Follow OSHA and EPA standards and JTSS documentation.
• Ensure staff follow policies and perform required procedures.
• Maintain equipment and facilities in good condition.
• Support training and development of employees.
• Open and close the store promptly as required.
• Handle personnel issues professionally when Store Manager is unavailable.
• Uphold store image standards and JTSS guidelines.

Skills

Customer service

Ethics & integrity

Basic computer skills

Cash handling

Supervisory skills

Education

High school diploma or GED

Job description

ASSISTANT MANAGER - JIFFY LUBE MULTICARE

Position Purpose

To ensure each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment for the customers and employees.

Job Responsibilities

• Assist Store Manager in day to day management duties.
• Manage store operation in absence of Store Manager.
• Resolve customer issues.
• Understand and comply with OSHA and EPA standards.
• Ensure employees perform required procedures and follow all policies as outlined in JTSS documentation.
• Ensure equipment and facilities are maintained.
• Handle personnel issues in absence of Store Manager in a professional manner.
• Ensure the store is opened and closed promptly.
• Counsel employees in absence of Store Manager, as needed.
• Follow all policies and procedures as outlined in the Employee Handbook and JTSS documentation.
• Assist Store Manager in training, leading and developing employees in accordance with JTSS guidelines.
• Assist management team in upholding store image standards.
• Other duties as requested or assigned.

Job Competencies

• Customer service skills to manage the customer’s experience and difficult customer situations.
• Ethics and integrity to treat others with respect.
• Basic computer skills to enter customer and vehicle information correctly.
• Cash handling skills.
• Supervisory skills.

Required Work Experience

(Required to be considered for this position)

Previous auto shop management experience ortwo (2) years of AutoTechnicianexperience required.

Education

High school diploma or a GED