Assistant Service Manager

Jiffy Lube Multicare; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Jiffy Lube Multicare seeks an Assistant Manager to support daily store operations and lead the team in the absence of the Store Manager.

You will resolve customer issues, ensure safe work practices, and maintain facilities while upholding JTSS policies. The role requires teamwork and leadership in a fast-paced auto service environment.

Qualifications

• Customer service skills to manage the customer experience and handle difficult situations.
• Cash handling skills and basic point-of-sale knowledge.
• Supervisory capabilities to lead staff and manage daily operations.

Responsibilities

• Assist Store Manager in day to day management duties.
• Manage store operation in absence of Store Manager.
• Resolve customer issues promptly and professionally.
• Understand and comply with OSHA and EPA standards.
• Ensure employees follow JTSS policies and procedures.
• Maintain equipment and facilities in good condition.
• Handle personnel issues in absence of Store Manager.
• Open and close the store in a timely manner.
• Counsel employees when needed in the absence of the Store Manager.
• Support training and development of staff per JTSS guidelines.
• Uphold store image standards and company policies.
• Perform any other duties as requested.

Skills

Customer service

Cash handling

Supervisory skills

Basic computer skills

Ethics and integrity

Education

High school diploma or GED

Job description

ASSISTANT MANAGER - JIFFY LUBE MULTICARE

Position Purpose

To ensure each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment for the customers and employees.

Job Responsibilities

• Assist Store Manager in day to day management duties.
• Manage store operation in absence of Store Manager.
• Resolve customer issues.
• Understand and comply with OSHA and EPA standards.
• Ensure employees perform required procedures and follow all policies as outlined in JTSS documentation.
• Ensure equipment and facilities are maintained.
• Handle personnel issues in absence of Store Manager in a professional manner.
• Ensure the store is opened and closed promptly.
• Counsel employees in absence of Store Manager, as needed.
• Follow all policies and procedures as outlined in the Employee Handbook and JTSS documentation.
• Assist Store Manager in training, leading and developing employees in accordance with JTSS guidelines.
• Assist management team in upholding store image standards.
• Other duties as requested or assigned.

Job Competencies

• Customer service skills to manage the customer’s experience and difficult customer situations.
• Ethics and integrity to treat others with respect.
• Basic computer skills to enter customer and vehicle information correctly.
• Cash handling skills.
• Supervisory skills.

Required Work Experience

(Required to be considered for this position)

Previous auto shop management experience ortwo (2) years of AutoTechnicianexperience required.

Education

High school diploma or a GED