Assistant Service Manager

Stokes Honda Cars of Beaufort; Beaufort (SC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to join their dynamic team in a family-style environment. This role offers an exciting opportunity to assist in the effective operation of a state-of-the-art service center. You will be responsible for engaging with customers, identifying their service needs, and ensuring high standards of customer satisfaction. With a comprehensive benefits package, including performance-based pay and a supportive work culture, this position is perfect for someone looking to grow their career in the automotive sector. Join a winning team dedicated to excellence and customer service!

Benefits

Performance-Based Pay Plans

Medical, Prescription, and Dental Insurance

401(k) Retirement Plan

Paid Holidays and Vacations

Tuition Reimbursement for ASE Certification

Paid Training

Family Environment

Long & Short Term Disability Insurance

Life Insurance

Performance-Based Bonus

Qualifications

• Experience in a dealership environment is required.
• Honda experience is preferred for this role.

Responsibilities

• Assist Service Manager in daily operations.
• Communicate with customers and technicians about services.
• Ensure compliance with safety and ethical standards.

Skills

Customer Service

Sales

Automotive Knowledge

Teamwork

Education

High School Diploma

ASE Certification

Job description

Stokes Honda Cars of Beaufort

If you are an experienced ASM and looking for a career in a family-style environment, APPLY now!

This is an opportunity to get in on the ground floor! We at Stokes Honda Cars of Beaufort are very blessed, and our business is continuing to grow. We are looking for the right Service Advisor to grow with us. Stokes Honda Cars of Beaufort offers a great compensation package. Honda manufacture experience is preferred! We offer up to a $2,500 sign-on bonus for the right candidate with the right experience!

Be a part of a service department that is motivated to be the best in the Lowcountry. We are currently in a new state-of-the-art building with a climate-controlled shop. Come and be a part of our winning team. We are just minutes away from Hilton Head, downtown Beaufort, and the intercoastal waterways. We offer major medical, dental, 401k, and vacation time. We also offer moving assistance. If you want a high quality of life, then you must come and see for yourself.

Stokes Automotive Group is one of the largest automotive groups in the Southeast. The dealership proudly opened its doors in 1981 with a mission of providing customers with the highest quality experience when doing business with Stokes Honda Cars of Beaufort. Our climate-controlled bays and state-of-the-art showroom allow shoppers access to all facilities, including a gourmet coffee bar, flat-screen televisions, privacy areas, and more!

Being part of the Stokes family is unlike any other dealership experience in the area. We believe in work-life balance and rewarding those who work hard and exceed their goals. Our benefits include an exceptional retirement plan, opportunities to earn great money, and a 401(k) company match.

Job Description: Responsible for assisting the Service Manager/Service Advisor in the effective operation of the service center, including sales, productivity, and profitability.

Job Benefits:

Stokes Honda Cars of Beaufort offers a comprehensive compensation package, including:

• Performance-Based Pay Plans
• Performance-Based Bonus
• Medical, Prescription, and Dental Insurance
• Long & Short Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Holidays and Vacations
• Tuition Reimbursement for ASE Certification
• Paid Training
• Family Environment!

Job Duties:

• Assist Service Manager in the daily operation of the service department
• Ensure customer service standards and satisfaction programs are met
• Maintain facilities in compliance with security, safety, and environmental codes
• Ensure compliance with the service Code of Ethics and all regulations
• Communicate professionally and promptly with customers
• Perform other functions as required by the Service Manager

Job Summary:

The Assistant Service Manager is responsible for selling, identifying, and documenting service, maintenance, and repair services for customers, as well as scheduling services.

Responsibilities:

• Work with customers and technicians to identify required maintenance
• Perform road tests of customer vehicles
• Advise customers on necessary or suggested services
• Offer additional services and repairs to customers
• Calculate costs for parts and labor to restore vehicles per customer specifications
• Estimate costs of repairs
• Enter estimates on service orders and explain them to customers
• Schedule customer appointments
• Maintain CSI standards
• Meet dealership standards for repair and order production
• Follow safety and regulatory guidelines

Requirements:

• Dealership experience required
• Honda experience preferred
• Proven track record of success
• Strong positive CSI results
• Team-oriented attitude
• Must pass MVR, background check, and pre-employment drug test
• Valid driver's license with a good driving record