Assistant Sales Manager / Retail Program Supervisor

Aksarben Heating, Air Conditioning, Plumbing; Stoughton (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Company vehicle and gas card

Bonus opportunities based on team perf

Paid training and development

Health insurance options after 31 days

Dental and vision insurance

HSA or FSA

401(k) with company match

Paid time off and holidays

Company-paid life insurance

Employee discounts and growth

Job summary

ARS-Rescue Rooter in the greater Boston market is seeking a Supervisor to support the Retail Alliance Lead Generation Program. You will lead the Retail Alliance Lead Generation team, coach RSAs, build strong relationships with retail partners, and support outside sales to ensure customer coverage seven days a week.

This role offers year-round work, a company vehicle and benefits, and opportunities for professional development within a national organization.

Qualifications

• Leadership and supervision experience in a sales or customer-facing environment.
• Strong interpersonal and communication skills; ability to coach and develop others.
• Experience in retail, sales, customer service, or lead generation.
• Willingness to work evenings and weekends as needed.
• Proficiency with MS Office and basic reporting tools.
• Valid driver's license and ability to travel between Boston-area retail locations.

Responsibilities

• Lead and develop the Retail Alliance Lead Generation team.
• Recruit, onboard, train, and coach Retail Sales Associates (RSAs).
• Drive lead generation KPIs and performance metrics.
• Spend time in the field supporting RSAs and store management.
• Conduct team meetings, ride-alongs, and coaching sessions.
• Monitor productivity and provide feedback to improve results.
• Coordinate staffing schedules and ensure coverage across locations.
• Plan and execute store events and promotions.
• Communicate performance updates to retail partners.
• Support outside sales team with KPI tracking and initiatives.

Skills

Leadership

Coaching

Supervisory experience

Retail sales

Customer service

Communication

Problem-solving

Driver's license

Able to travel

MS Office

Reporting tools

Tools

Microsoft Office

Reporting tools

Job description

Company Name

ARS-Rescue Rooter

Overview

Pay: $100k - 120k per year based on experience and interviewSchedule: Full-time, includes evenings and weekendsFull-time, year-round work

American Residential Services (ARS), the nation's largest provider of residential heating, cooling, plumbing, and electrical services, is seeking a Supervisor to support our Retail Alliance Lead Generation Program in the greater Boston market.

Working closely with both the Retail Program Manager and HVAC Sales Manager, this role is responsible for helping drive lead generation performance, coaching Retail Sales Associates (RSAs), building strong relationships with retail partners, and delivering an exceptional customer experience. In addition, this position will assist with supporting the outside sales team to ensure strong performance, accountability, and customer coverage seven days per week. This is an excellent opportunity for an emerging leader looking to grow their career within a national organization.

What We Offer

• Year-round, stable work


• Company vehicle, gas card, and maintenance plan


• Bonus opportunities based on team performance


• Paid training and ongoing professional development


• Health insurance options available after 31 days (plans starting as low as $5 per week)


• Dental and vision insurance


• Health Savings Account (HSA) or Flexible Spending Account (FSA)


• 401(k) with company match


• Paid time off and paid holidays


• Company-paid life insurance


• Employee discounts and career growth opportunities within a national brand

Responsibilities

What You'll Do

• Assist the Retail Program Manager in leading and developing the Retail Alliance Lead Generation team


• Support recruiting, onboarding, training, and coaching of Retail Sales Associates (RSAs)


• Drive daily, weekly, and monthly lead generation KPIs and performance metrics


• Spend time in the field supporting RSAs and building relationships with retail store management


• Conduct team meetings, ride-alongs, and performance coaching sessions


• Monitor productivity and provide feedback to improve results and customer engagement


• Support staffing schedules and ensure adequate coverage across retail locations


• Coordinate and execute store events and promotional activities


• Communicate performance updates and operational needs to retail partners


• Promote a positive team culture focused on accountability, customer service, and results


• Partner with the HVAC Sales Manager to support the success of the outside sales team


• Assist with sales coaching, KPI tracking, and performance initiatives designed to improve close rates and overall results


• Help ensure adequate sales coverage and customer support seven days per week


• Foster collaboration between the Retail Alliance and Sales teams to maximize lead conversion and customer satisfaction

Qualifications

What We're Looking For

• 1+ years of leadership, coaching, or supervisory experience preferred


• Retail, sales, customer service, or lead generation experience required


• Strong interpersonal, organizational, communication, and problem-solving skills


• Ability to motivate others and work independently with minimal supervision


• Comfortable working evenings and weekends as business needs require


• Proficiency with Microsoft Office and basic reporting tools


• Valid driver's license and ability to travel between retail locations throughout the Boston market


• Related experience, advanced training, or equivalent education may be considered

This posting provides details on potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.