Assistant Sales Manager / Retail Program Supervisor

American Residential Services; Stoughton (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Year-round stable work

Bonus opportunities

Company vehicle

Gas card

Maintenance plan

Paid training

Health insurance

Dental insurance

Vision insurance

HSA / FSA

401(k) with company match

Paid time off

Paid holidays

Life insurance

Employee discounts

Career growth opportunities

Job summary

American Residential Services (ARS) is seeking an Assistant Sales Manager to lead the Retail Alliance Program in the Boston market. The role oversees lead generation, coaching, and development of Retail Sales Associates across locations, with travel to field sites and strong emphasis on performance metrics and customer experience.

You will drive staffing, training, and field coaching, partnering with branch leadership to align in-home sales and retail efforts.

Qualifications

• At least one year of leadership, coaching, or supervisory experience preferred.
• Retail, sales, customer service, or lead-generation experience required.
• Experience leading teams and holding employees accountable for performance.
• Strong interpersonal, organizational, communication, and problem-solving skills.
• Ability to motivate others and build productive relationships.
• Comfortable working evenings and weekends as business needs require.
• Proficiency with Microsoft Office and basic reporting tools.
• Valid driver's license and ability to travel between retail locations throughout the Boston market.

Responsibilities

• Oversee the performance and day-to-day operation of the Retail Alliance Lead Generation Program.
• Lead, coach, and develop Retail Sales Associates across assigned retail locations.
• Recruit, onboard, train, schedule, and manage the performance of the retail team.
• Spend significant time in the field providing hands-on coaching and supporting team performance.
• Build and maintain strong working relationships with retail store leadership and associates.
• Establish clear expectations and hold team members accountable for productivity, professionalism, and customer engagement.
• Monitor lead-generation results, staffing levels, conversion metrics, and other key performance indicators.
• Conduct team meetings, ride-alongs, field observations, and individual coaching sessions.
• Coordinate store events, promotional activities, and other lead-generation initiatives.
• Communicate staffing needs, performance updates, and operational priorities to retail partners and branch leadership.
• Partner with the Branch Sales Manager to support the leadership and development of the In-Home Sales Consultant team
• Assist with sales meetings, coaching, KPI tracking, and performance-improvement initiatives
• Help improve appointment conversion, close rates, revenue, and the overall customer experience
• Ensure strong communication and collaboration between the retail and in-home sales teams
• Help maintain effective sales coverage and customer support seven days per week
• Promote a positive, customer-focused culture built around accountability, teamwork, and results

Skills

Leadership

Coaching

Supervisory experience

Interpersonal skills

Organizational skills

Communication

Problem-solving

Motivation

Tools

Microsoft Office

Job description

Company Name: ARS-Rescue Rooter Overview:

Pay: $100k - 120k per year based on experience and interview
Schedule: Full-time, includes evenings and weekends
Full-time, year-round work

American Residential Services (ARS), the nation’s largest provider of residential heating, cooling, plumbing, and electrical services, is seeking an Assistant Sales Manager to lead our Retail Alliance Program throughout the greater Boston market.

The Assistant Sales Manager will have full responsibility for the performance and day-to-day operation of the retail program, including developing Retail Sales Associates, maintaining productive retail partnerships, ensuring appropriate staffing, and driving lead-generation results. This position will also support the Branch Sales Manager with the leadership, coaching, and development of the In-Home Sales Consultant team.

This is a highly visible, hands-on leadership role that requires regular travel throughout the Boston market. It is an excellent opportunity for an emerging sales leader who can build strong teams, improve performance, and connect retail lead generation with in-home sales success.

What We Offer

• Year-round, stable work
• Competitive salary with bonus opportunities based on team performance
• Company vehicle, gas card, and maintenance plan
• Paid training and ongoing professional development
• Health insurance options available after 31 days, with plans starting as low as $5 per week
• Dental and vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life insurance
• Employee discounts and career-growth opportunities with a national brand

Responsibilities: What You'll Do

• Oversee the performance and day-to-day operation of the Retail Alliance Lead Generation Program
• Lead, coach, and develop Retail Sales Associates across assigned retail locations
• Recruit, onboard, train, schedule, and manage the performance of the retail team
• Spend significant time in the field providing hands-on coaching and supporting team performance
• Build and maintain strong working relationships with retail store leadership and associates
• Establish clear expectations and hold team members accountable for productivity, professionalism, and customer engagement
• Monitor lead-generation results, staffing levels, conversion metrics, and other key performance indicators
• Conduct team meetings, ride-alongs, field observations, and individual coaching sessions
• Coordinate store events, promotional activities, and other lead-generation initiatives
• Communicate staffing needs, performance updates, and operational priorities to retail partners and branch leadership
• Partner with the Branch Sales Manager to support the leadership and development of the In-Home Sales Consultant team
• Assist with sales meetings, coaching, KPI tracking, and performance-improvement initiatives
• Help improve appointment conversion, close rates, revenue, and the overall customer experience
• Ensure strong communication and collaboration between the retail and in-home sales teams
• Help maintain effective sales coverage and customer support seven days per week
• Promote a positive, customer-focused culture built around accountability, teamwork, and results

Qualifications: What We're Looking For

• At least one year of leadership, coaching, or supervisory experience preferred
• Retail, sales, customer service, or lead-generation experience required
• Experience leading teams and holding employees accountable for performance
• Strong interpersonal, organizational, communication, and problem-solving skills
• Ability to motivate others and build productive relationships
• Comfortable working evenings and weekends as business needs require
• Proficiency with Microsoft Office and basic reporting tools
• Valid driver's license and ability to travel between retail locations throughout the Boston market
• Related experience, advanced training, or equivalent education may be considered

This posting provides details on potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.