Assistant Retail Store Manager

AT&T; Auburn Hills (MI); On-site; USD 47,500 - 71,300; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption reimbursement

Disability benefits

Life and accidental death insurance

Employee discounts

Job summary

AT&T is seeking an Assistant Store Manager in Auburn Hills, Michigan, to lead store operations and develop a high-performing team. In this role, you'll collaborate with the store manager to enhance customer experiences and achieve sales goals while gaining extensive leadership training.

The ideal candidate has at least 3 years of experience in sales or customer service within telecommunications, along with prior management experience.

Benefits include comprehensive medical coverage, a 401(k) plan, and up to 50% employee discounts on AT&T services.

Qualifications

• Three or more years of sales and/or customer experience in telecommunications or a related industry.
• Prior management experience is required.

Responsibilities

• Oversee store operations and manage a team of retail sales consultants.
• Ensure extraordinary customer experiences with products and services.
• Assist with merchandising and product launches.
• Perform outreach and promotional activities, including off-site events.

Skills

Communication skills

Leadership skills

Sales experience

Management experience

Analytical skills

Problem-solving skills

Familiarity with wireless terminology

Strategic perspective

Team collaboration

Initiative

Job description

About the role

Take the lead at the center of where it all happens – our retail stores. With your retail knowledge and leadership abilities, you’ll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best‑in‑class services, entertainment and technology. With access to the latest tech and a company that believes in you, there’s so much in store for your career.

In this role, you’ll partner with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping to meet and exceed sales objectives, you’ll ensure that customers are provided with an extraordinary experience with our products and services. You will perform additional outreach and promotional activities, including off‑site events as needed. You’ll gain paid training that will set you up for leadership success and coach a team of retail sales consultants to meet sales and service goals.

Qualifications

• Excellent communication and leadership skills
• Three or more years of sales and/or customer experience in telecommunications or a related industry
• Prior management experience
• Well‑developed planning, analytical and problem‑solving skills
• Familiarity with wireless terminology, industry trends and AT&T mobility systems
• The ability to collaborate with key stakeholders on initiatives beyond store walls
• Strategic perspective and the ability to champion change
• Inspiring your team through high performance, collaboration, and teamwork
• Utilizing professional expertise to solve problems and analyze issues
• Taking initiative and striving to create results

Compensation

Assistant Store Managers earn $47,500 – $71,300 per year plus $18,000 in commissions if all sales goals are met. Salary may vary by geography, experience, education and training.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and holidays (min. 23 days of vacation a year and 9 company‑designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond state and local law, if available
• Adoption reimbursement
• Disability benefits (short‑term and long‑term)
• Life and accidental death insurance
• Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal
• Employee assistance program (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off AT&T mobility plans, accessories, internet (and fiber where available) and AT&T phone

Work Details

Weekly Hours: 40
Time Type: Regular
Location: USA:MI:Auburn Hills:3963 Baldwin Rd: RET/SVC

Equal Employment Opportunity

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair‑chance employer and will not initiate a background check until an offer is made.