Assistant Retail Sales Manager

Hireology; Kentwood (MI); On-site; USD 42,000 - 61,000; Full time

Job summary

Hireology is seeking an Assistant Manager to drive profitable sales growth through outstanding patient experience. Lead the team in a positive environment, modeling exemplary patient care. Develop and maintain satisfaction and retention among associates and doctors.

You will train and develop staff, manage merchandising and operations, and build strong professional relationships with doctors to increase exams and conversions while ensuring high patient satisfaction.

Qualifications

• Bachelor's degree or comparable experience in retail operations.
• Proven track record of sales growth and accountability for results.
• Ability to train, coach, and develop staff to deliver patient-focused care.

Responsibilities

• Drive profitable store sales by fostering a patient-focused retail culture.
• Attainment of plan sales goal and comparable store sales growth.
• Train and develop associates to provide patient care focused experiences.
• Develop team of associates to support daily operations and relate well with doctors.
• Increase number of exams and convert exams to sales; participate in business planning.

Skills

Sales growth

Training & coaching

Patient-focused service

Recruitment

Retail / customer service

Merchandising

Communication

Multi-tasking

Attention to detail

Computer skills

Education

Bachelor's degree or equivalent in retail operations

Tools

POS system

Job description

GENERAL FUNCTION:

The major responsibility of the Assistant Manager is to drive profitable sales growth through the delivery of outstanding patient experience. Assist in Leading theteam in a positive and productive environment, modeling exemplary patient care. Develop and maintain outstanding associate and doctor satisfaction and retention.

MAJOR DUTIES & RESPONSIBILITIES:

• Drive profitable store sales by fostering a patient focused retail culture.
• Attainment of plan sales goal and comp store sales growth.
• Positive comp store contribution (year-on-year improvement).
• Effectively train and develop associates to consistently provide a patient care focused experience.
• Assist in Developingteam of administratively skilled associates that provide support on daily operational tasks.
• Assist in Developing strong professional relationships with Doctors.
• Implementation of initiatives to increase number or exams and conversion of exams to sales.
• Participate in business planning and business updates.
• Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
• Ensure each store is effectively merchandised and presented according to standards as measured by:
  • Execution of planogram
  • Execution of visual appearance inside and outside of store (i.e., signage)
  • Maintenance of overall standards (i.e., cleanliness, housekeeping)
  • Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
• Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
  • Ready when promised
  • Remake and return percent as compared to Company average
  • Calls to customers to follow-up on purchases
• Maximize Managed Vision Care relationships and sales opportunities.
• Execution of operational procedures:
  • Safety (security system, safety information posted, fire extinguishers, door locks)
  • Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)

KNOWLEDGE & SKILLS:

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train (through practice and role-play), coach, and develop excellent patient focused, and sales and results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
• Ability to recruit and select associates and doctors.
• Proven experience and results with a retail or customer service establishment.
• Ability to present and implement decisive and creative solutions to opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
• Foster positive and results-oriented associate and doctor relationships.
• Success in store merchandising and attention to detail.
• Ability to manage priorities through adaptability and flexibility.
• Willingness to take calculated risks
• Attention to detail and follow-up.
• Abilities to multi-task and delegate to maximize patient interaction.
• Computer experience preferred.

EDUCATION:

Bachelor's degree or comparable experience in retail operations.

The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.