Assistant Manager

West Point Optical - Edina; Edina (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

West Point Optical - Edina is seeking an Assistant Manager to drive profitable sales growth while delivering an outstanding patient experience. You will lead the team in a positive environment, model exemplary patient care, and foster high associate and doctor satisfaction.

In this role you will oversee daily operations, train and develop staff, manage store merchandising, and pursue initiatives to increase eye exams and conversions.

Qualifications

• Bachelor's degree in retail operations or comparable experience.
• Proven track record of sales growth and accountability for results.
• Ability to train and coach associates for patient-focused service.
• Experience delivering outstanding patient experiences in retail.
• Strong store merchandising and operational discipline.

Responsibilities

• Drive profitable store sales by fostering a patient-focused retail culture.
• Attain plan sales goals and year-over-year growth in comps.
• Train and develop associates to provide patient care-focused experiences.
• Develop a skilled team to support daily operations and doctor relations.
• Increase exams and convert exams to sales through initiatives.
• Ensure proper merchandising, signage, cleanliness, and readiness.
• Maintain accurate pricing, POS accuracy, and timely service delivery.

Skills

Sales growth

Training & coaching

Patient-focused service

Recruiting

Retail operations

Communication

Multi-tasking

Team leadership

Merchandising

Education

Bachelor's degree

Retail operations experience

Tools

Computer experience

Job description

GENERAL FUNCTION:

The major responsibility of the Assistant Manager is to drive profitable sales growth through the delivery of outstanding patient experience. Assist in Leading theteam in a positive and productive environment, modeling exemplary patient care. Develop and maintain outstanding associate and doctor satisfaction and retention.

MAJOR DUTIES & RESPONSIBILITIES:

• Drive profitable store sales by fostering a patient focused retail culture.
• Attainment of plan sales goal and comp store sales growth.
• Positive comp store contribution (year-on-year improvement).
• Effectively train and develop associates to consistently provide a patient care focused experience.
• Assist in Developingteam of administratively skilled associates that provide support on daily operational tasks.
• Assist in Developing strong professional relationships with Doctors.
• Implementation of initiatives to increase number or exams and conversion of exams to sales.
• Participate in business planning and business updates.
• Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
• Ensure each store is effectively merchandised and presented according to standards as measured by:
  • Execution of planogram
  • Execution of visual appearance inside and outside of store (i.e., signage)
  • Maintenance of overall standards (i.e., cleanliness, housekeeping)
  • Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
• Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
  • Ready when promised
  • Remake and return percent as compared to Company average
  • Calls to customers to follow-up on purchases
• Maximize Managed Vision Care relationships and sales opportunities.
• Execution of operational procedures:
  • Safety (security system, safety information posted, fire extinguishers, door locks)
  • Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)

KNOWLEDGE & SKILLS:

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train (through practice and role-play), coach, and develop excellent patient focused, and sales and results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct interaction with patients, creating an upbeat fun atmosphere on the sales floor.
• Ability to recruit and select associates and doctors.
• Proven experience and results with a retail or customer service establishment.
• Ability to present and implement decisive and creative solutions to opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
• Foster positive and results-oriented associate and doctor relationships.
• Success in store merchandising and attention to detail.
• Ability to manage priorities through adaptability and flexibility.
• Willingness to take calculated risks
• Attention to detail and follow-up.
• Abilities to multi-task and delegate to maximize patient interaction.
• Computer experience preferred.

EDUCATION:

Bachelor's degree or comparable experience in retail operations.

The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.