Retail Store - Assistant Sales Manager (Palo Alto, CA)

Avocado Green Brands; Palo Alto (CA); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical (HMO, PPO, HSA)

Dental

Vision

100% Employer Paid Life Insurance

401(k) with employer match

PTO

Volunteer days

Employee product discount

Annual Bonus Plan

Training and Tools to be successful

Access to wellness apps

Referral Bonus

Growth opportunities

Job summary

Avocado Green Brands is seeking a Retail Brand Experience Assistant Store Manager to join our Palo Alto team. This on-site role leads store operations when the manager is away and champions exceptional guest experiences with in-the-moment coaching.

You will train the team on products, drive sales KPIs, and collaborate with cross-functional teams to optimize service, inventory and events while reflecting the brand’s values of healthy living and environmental stewardship.

Qualifications

• Minimum of 1 year of retail or equivalent experience with store management or assistant management responsibilities.
• Proficiency with Mac and Google Suite is a plus.
• Comfortable taking phone and video appointments.
• Commitment to a balanced, healthy staff and guest environment.
• Entrepreneurial spirit to elevate the location.
• Desire for ongoing self-improvement and professional development.
• Passion for Avocado Brand values around healthy living, environmental awareness and social responsibility.

Responsibilities

• Lead store operations in the absence of the store manager.
• Coach and develop staff to deliver exceptional guest experiences.
• Train team on products and processes to ensure consistency.
• Drive sales goals through KPI/OKR alignment.
• Coordinate performance reviews with store managers.
• Develop and enforce SOPs to maintain quality and efficiency.
• Assist with staff scheduling, vacations and attendance.
• Support company initiatives and branded events.
• Resolve guest issues to provide outstanding customer service.
• Collaborate with customer experience, production and logistics to reduce returns.

Skills

Retail experience

Assistant management

Team leadership

Phone & video appointments

Balance environment

Entrepreneurial spirit

Self-improvement

Brand values alignment

Tools

Mac OS

Google Suite

Job description

Retail Brand Experience Assistant Store Manager

Avocado is currently looking for a Retail Brand Experience Assistant Store Manager to be part of our team in Palo Alto, California.

This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!

• Note on Location: You will be working on-site at our location in Palo Alto, California. This is not a remote position.
• Note on Pay Transparency: The pay range for this role is $23.00 - $26.75 Hourly, plus potential monthly bonus.

What you'll be working on

• Assume responsibility of management duties in absence of a store manager.
• Lead by example for your team by cultivating an exceptional guest experience, working alongside the team while providing in-the-moment coaching and feedback on a regular basis.
• Train and ensure the whole team is well-versed in all products and processes.
• Lead by example in KPIs/OKRs around sales goals.
• Provide continual evaluation and feedback of the team by collaborating with store managers in preparing and administering performance reviews for employee improvement.
• Monitor quality assurance to create and maintain SOPs (Standard Operating Procedures)
• Suggest methods to improve operations, efficiency, and service.
• Assist with managing your employees schedules, hours, vacations, etc.
• Participate in company initiatives and concept projects.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
• Provide the best customer service in the world!

Retail

• Assist in managing the overall atmosphere of our Experience Center.
• Attend community events and meetings when necessary to represent the store and the Avocado brand.
• Assist managing inventory of sellable products across all channels.
• Champion our brand's values and be willing to promote the retail experience in your community.
• Assist with maintaining the overall condition of the retail and office space.
• Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance.
• Limit shrink (negative cost) of products and peripherals.
• Ability to lift 200 lbs. and be on your feet all day.

Digital

• Engage in digital sales activities, including conducting sales and service through chats, phones, and virtual appointments.
• Perform daily workload of responding to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, escalations, etc.

What you bring

• Minimum of 1 year of retail or equivalent experience - store management or assistant management experience (e.g. at least keyholder) and experience managing and training store employees is a plus.
• Mac and Google suite proficiency is also a plus!
• Must be comfortable taking phone and video appointments.
• Someone invested in creating a balanced and healthy environment for staff and guests.
• A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects.
• An entrepreneurial spirit to elevate your specific location.
• Desire towards ongoing self-improvement and professional development.
• Shows passion towards our brand’s values of healthy living, environmental awareness, and social responsibility; previous experience working for a brand with similar values is a plus!
• Café experience; training experience; experience running branded events is a plus!

Physical requirements

• Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Movement: The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
• Move: Ability to adjust or move objects up to 50 pounds in all directions.
• Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: This role frequently communicates with other team members to update on the status of a task.

What we offer you

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

Why work at Avocado Green Brands

• Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
• Culture | be part of a fun, collaborative and passionate team.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.