Retail Store - Sales Manager (Brooklyn, NY)

Avocado Green Brands; New York (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Employer-paid Life Insurance

401(k) with employer match

PTO

Volunteer days

Employee product discount

Annual Bonus Plan

Training and tools access

Wellness apps

Referral Bonus

Growth opportunities

Job summary

Avocado Green Brands is hiring for an on-site Retail/Store role in Brooklyn, NY. You will lead retail operations, coach staff and manage customer experiences to align with our sustainable brand.

You will drive KPIs/OKRs around sales, coordinate events, train teammates, and collaborate with customer experience, production and logistics to maintain a low return rate while delivering exceptional service.

Qualifications

• Minimum of 3 years of retail experience including store management/KEYHOLDER responsibilities.
• Passionate about brand values such as healthy living, environmental awareness and social responsibility.

Responsibilities

• Create, report, drive and track KPIs/OKRs around sales goals.
• Provide in-the-moment coaching and feedback to the team.
• Engage with customers and employees as a brand advocate.
• Coordinate in-location events including virtual experiences.
• Respond to customer inquiries via email/chat/showroom.
• Train team on new products released.
• Manage daily workload of customer emails and showroom interactions.
• Conduct monthly performance reviews for employee development.

Skills

KPIs/OKRs tracking

Coaching & feedback

Customer engagement

Brand advocacy

Event coordination

CRM management

Team collaboration

Process improvement

Product knowledge

Clear communication

Tools

CRM platform

Job description

THE ROLE

• Note on Location: You will be working on-site at our location in Brooklyn, NY. This is not a remote position.
• Note on Pay Transparency: The pay range for this role is $60.000 - $75.000 Yearly, plus potential monthly bonus.

WHAT YOU’LL BE WORKING ON:

• Create, report, drive and track KPIs / OKRs around sales goals.
• Work alongside the team while providing in-the-moment coaching and feedback on a regular basis.
• Provide feedback and suggestions to management on how to better improve the retail experience.
• Engage with customers and employees as a visible spokesperson and advocate for our brand.
• Manage and coordinate Avocado events within the location, including but not limited to virtual experiences.
• Participate in company initiatives and concept projects.
• Respond to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, etc.
• Provide guidance in determining outcomes for issue resolutions; handle and resolve escalated customer issues and situations as needed.
• Ensure the whole team is well-versed in all products and processes.
• Train the team on all new products released.
• Assist team with managing daily workload of responding to customer emails, chats, and customers in the showroom.
• Provide continual evaluation and feedback of processes and procedures by preparing and administering monthly performance reviews for employee improvement.
• Suggest methods to improve operations, efficiency, and service.
• Ensure calls and overall workload are handled efficiently and effectively.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
• Provide the best customer service in the world!

RETAIL

• Manage the overall condition of our showroom.
• Attend community events and meetings when necessary to represent the store and the Avocado brand.
• Champion our brand's values and be willing to promote the retail experience in your community.
• Manage inventory of sellable products across all channels.
• Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance, including Wellness Cafe area
• Limit shrink (negative cost) of products and peripherals.
• Ability to lift 200 lbs. and be on your feet all day.

Digital

• Engage in digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

What You Bring

• Minimum of 3 years of retail experience, including retail / store management experience (e.g. at least keyholder) and experience managing store employees.
• Passionate about our brand’s values of healthy living, environmental awareness, and social responsibility; previous experience working for a brand with similar values is a plus!
• Experience in creating, reporting, and tracking KPIs / OKRs around sales goals.
• Previous experience running branded events is a plus.
• Invested in creating a balanced and healthy environment for staff and guests.
• A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects.
• An entrepreneurial spirit to elevate your specific location.
• Regular and predictable attendance.

Physical Requirements

• Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Movement: The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
• Move: Ability to adjust or move objects up to 50 pounds in all directions.
• Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: This role frequently communicates with other team members to update on the status of a task.

What We Offer You

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

WHY WORK AT AVOCADO GREEN BRANDS?

• Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
• Culture | be part of a fun, collaborative and passionate team.

Thank you very much for your interest in working for Avocado Green Brands. We appreciate your time and review each and every resume that is submitted. You will receive an email within 24 hours that confirms your application has been accepted by our applicant tracking system. If you are selected to participate in the interview process, you will receive an email within two weeks from our Talent Acquisition department.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.