Assistant Retail Manager

Fleet Feet Sports; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

Fleet Feet Sports is seeking an Assistant Retail Experience Manager to enhance store culture and customer experience. This role involves leading a team, conducting training, and ensuring customer satisfaction in a dynamic retail environment. If you're a passionate leader eager to make an impact, we want to hear from you!

Benefits

401(k) with 4% Company Match

Exclusive Discounts

Community Engagement

Comprehensive Benefits Package

Professional Development Opportunities

Qualifications

• At least 1 year of retail leadership experience in a customer-facing environment.
• Demonstrated ability to deliver an outstanding customer experience.
• Strong communication and interpersonal skills.

Responsibilities

• Support the recruiting, onboarding, and development of Outfitters.
• Lead by example on the sales floor, delivering the Fleet Feet Outfitting Experience.
• Act as a shift leader, directing floor operations.

Skills

Leadership

Customer Service

Communication

Team Motivation

Conflict Resolution

Job description

Our Company

We believeRunning Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview:

As anAssistant Retail Experience Managerat Fleet Feet, you’ll play a key leadership role in shaping store culture, supporting daily operations, and delivering a consistent, world-class retail experience. You’ll work closely with the Operating Partner to help lead the team, energize the sales floor, and support the growth and development of our Outfitters (Retail Sales Associates).

This hands-on role focuses on creating an exceptional customer journey while empowering team performance through coaching, scheduling, and daily direction. If you are passionate about people, purpose, and performance, and love to lead from the floor, this is your opportunity to make a direct impact.

If you're a team-minded leader who’s passionate about people, performance, and delivering great experiences, we want to meet you.Apply nowand help us inspire the runner in everyone.

What You'll Do:

• Support the recruiting, onboarding, and development of Outfitters to ensure excellence in service and sales

• Lead by example on the sales floor, delivering the Fleet Feet Outfitting Experience with energy and care

• Act as a shift leader, directing floor operations and assisting with real-time coaching

• Foster a high-performance team culture by recognizing achievements and encouraging accountability

• Provide clear communication across the team to ensure alignment on goals, priorities, and customer needs

• Assist with scheduling, operational support, and the execution of store events and initiatives

• Help resolve customer issues quickly and professionally, prioritizing satisfaction

• Contribute to a positive, collaborative, and inclusive work environment

What We're Looking For:

• At least 1 year of retail leadership experience in a customer-facing environment

• Flexible availability, including evenings, weekends, and holidays

• Demonstrated ability to deliver an outstanding customer experience

• Leadership skills in coaching, team motivation, delegation, and conflict resolution

• Proven experience with retail operations such as scheduling, inventory, and floor management

• Strong communication and interpersonal skills

• Highly organized and capable of managing multiple priorities in a fast-paced setting

• Passionate about team development, recognition, and growth

• Self-motivated, detail-oriented, and aligned with Fleet Feet’s mission and values

Why You'll Love It Here:

• Lead with Impact:Help guide a passionate team and shape a high-performing store culture

• Growth-Focused:Develop your leadership skills in a collaborative, purpose-driven environment

• Customer Connection:Make a difference every day by helping people find the right fit for their goals

• Team Energy:Be part of a motivated and engaged store team that values trust, purpose, and positivity

• Career Advancement:Gain management experience with opportunities for future development

Benefits:

"Great People Deserve Great Perks/Benefits"

• 401(k) with 4% Company Match:Available to employees aged 21+ at company-owned stores.

• Exclusive Discounts:Enjoy discounts on industry-leading products and specialized training programs.

• Community Engagement:Get involved in local outreach and service initiatives that align with our purpose-driven mission.

• Comprehensive Benefits Package:For full-time employees (30+ hours/week), check out our Fleet Feet Benefits Guide for details on healthcare, wellness, and more.

Equal Opportunity & Reasonable Accommodations:

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of all backgrounds, experiences, abilities, and perspectives. Our commitment to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Demonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales setting
• Passion for managing, training, motivating employees
• Can own and manage administrative tasks, customer interactions and a fast paced environment while staying organized
• Fosters growth of others through recognition, coaching and development opportunities
• Promotes individual and team performance by setting expectations, delegating and by providing tools and resources
• Builds and maintains trust from staff and customers by using sound judgement
• Passionate, positive, self-motivated and detail-oriented
• Collaborative and customer-centric
• Willing to go above and beyond when needed
• Communicate professionally with customers and team
• Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education
• Support all Fleet Feet initiatives, activities and functions

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Exciting professional development opportunities, including a mentorship program, talent development initiatives, employee resource groups, a monthly learning opportunities on diverse topics
• 401(k) Retirement Plan for all part and full-time employees (Age 21+) with 4% employer matching and immediate vesting (company-owned stores)
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members
• Check out our Fleet Feet Benefits Summary for full-time employees averaging 30+ hours/week at company-owned stores

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value inclusivity in our hiring practices, our culture, and our engagement with the community.

Additional Requirements - Hours of work for this position may vary based on work schedule. Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.