Assistant Retail Manager

Fleet Feet Sports; Ohio; On-site; USD 38,000 - 48,000; Full time

Job summary

A leading retail brand seeks an energetic and motivated Assistant Retail Manager. In this role, you will support daily operations, enhance customer experiences, and help cultivate a high-performing team. Join Fleet Feet to be part of a dynamic environment that values community and service.

Benefits

High energy and fun atmosphere

Training and advancement opportunities

Community involvement activities

Training Program and Product Discounts

Passionate team members

Qualifications

• Experience in retail management or supervisory roles.
• Strong focus on team leadership and customer satisfaction.
• Ability to execute operational tasks efficiently.

Responsibilities

• Support the Retail Manager and oversee daily operations.
• Assist in recruiting, training, and performance management of retail staff.
• Foster a positive customer experience and maintain store standards.

Skills

Customer Service

Team Leadership

Training and Development

Organizational Skills

Job description

Our Company


Overview:

We believeRunning Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities:

As an Assistant Retail Manager, you will work to support the Retail Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.

Qualifications:

Job Responsibilities

• • Supports the Store Manager
  • Assists with training new employees
  • Responsible for fostering customer happiness
  • Deliver a positive shift experience for every team member
  • Executes Opening and Closing duties (by doing and delegating) to ensure the store stays clean, organized and operating smoothly for customers and employees
  • “Manager on Duty” when Store Manager is not present
  • Maintain the Outfitter metrics goals set by Owners and Director of Retail Operations (Insole-65%; Sock-130%; Cross-Sales-35%)
  • Help manager lead monthly team meetings

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.