Assistant Restaurant Manager

Mystic Lake Casino Hotel; Prior Lake (MN); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

401(k) retirement plan

Paid time off

Résumé du poste

Mystic Lake Casino Hotel in Prior Lake, MN is seeking an Assistant Restaurant Manager to lead front-of-house operations, support team development, and ensure memorable guest experiences across our dining destinations.

You will manage staffing, partnering with culinary team, monitor safety, training, and budget considerations while upholding gaming enterprise policies and high service standards. Competitive weekly pay and comprehensive benefits are offered.

Qualifications

• 3+ years in restaurant operations or management.
• 2+ years indirect leadership or 1+ year direct leadership.
• Certified Food Service Manager or eligible within 1 year.

Responsabilités

• Coach team members to ensure excellent service.
• Handle guest complaints professionally and promptly.
• Oversee staffing levels and scheduling based on business volumes.
• Maintain restaurant cleanliness and food safety standards.
• Assist with budget preparation and daily/monthly cost control.

Connaissances

People leadership

Communication

Scheduling

Guest service

Formation

Post-high school restaurant education or equivalent

Description du poste

Do you enjoy meeting and talking with new people? Come join our team as an Assistant Restaurant Manager! While working in one of our unique dining destinations, you will support team members to ensure each guest has a memorable experience.

Job Overview:

Manages staff and activities of the food services operation of restaurant to ensure a pleasant guest experience and efficient operations. Applies high guest service standards. Assumes Restaurant Manager responsibilities to cover hours of operation.

Empower Your Future: The Work You’ll Lead:

• Handles guest complaints and issues in a timely and professional manner.
• Utilizes guest recovery strategies when appropriate.
• Actively coaches team members to ensure excellent service delivery and ensure a positive guest experience.
• Interact with guests to gauge satisfaction and improve service.
• Order supplies and manage inventory levels, proactively communicate needs to Manager.
• Partner with the culinary team to ensure high-quality food standards, including preparation and presentation.
• Supervise and maintain restaurant cleanliness to meet safety, sanitation and hygiene standards.
• Ensure staffing levels are appropriate based on business volumes through advance scheduling and during the shift.
• Proactively provide suggestions and recommendations regarding ways to improve outlet operations.
• Ensure all Front of House team members strictly adhere to all food safety guidelines and procedures.
• Enforce health and safety regulations and ensuring compliance with sanitation guidelines.
• Ensure compliance with all Gaming Enterprise policies, procedures and applicable regulations and laws.
• Escalate concerns in a timely manner to leadership.
• Ensure proper cash handling and compliance with tips and complimentary procedures.
• Assist manager with preparing annual budget, controlling daily/monthly operational costs and driving outlet profitability.
• Interviews and makes recommendations for hire and promotion of team members; plans and delivers onboarding and on-going training and development, assists with managing all aspect of continuous performance management for team members.
• Ensures team member compliance with all timekeeping, tips and break policies and procedures weekly by thoroughly reviewing and auditing team member timecards.
• Assist team members with duties (i.e., taking orders, serving food, seating guests) during peak times.

Job Requirements:

• Any combination of post-high school restaurant education and/or restaurant experience to equal 3+ years.
• 2+ years of indirect people leadership or 1+ year of direct people leadership experience.
• Certified Food Service Manager Certificate or ability to obtain within one (1) year of employment.
• Effective in motivating and guiding staff, delegating tasks, and fostering a positive team environment.
• Demonstrated ability to communicate clearly and effectively with staff, guests, and other stakeholders.
• Skilled at identifying and resolving issues constructively and efficiently and managing conflict within the team and addressing issues with guests.
• Experience with efficiently managing schedules, tasks, and resources in a fast-paced environment.
• Experience with demand-based scheduling preferred.
• Desire to build rapport with staff, guests, and other stakeholders.
• Ability to adjust to changing situations, handle unexpected events and maintain composure and professionalism under pressure.

Outstanding Benefits & Awesome Perks:

Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are:

We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.