Assistant Restaurant Manager - Neighborhood Services

Omni Louisville; Louisville (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Assistant Restaurant Manager to oversee operations and ensure exceptional guest experiences. This role involves supervising staff, training team members, and maintaining high standards of service and cleanliness. The ideal candidate will thrive in a fast-paced environment, demonstrating effective leadership and multitasking abilities. With a commitment to quality and guest satisfaction, this position offers a unique opportunity to contribute to a vibrant dining experience in the heart of Louisville. Join a team that values innovation and excellence in service!

Qualifications

• 1+ year experience as F&B Supervisor in a 4 diamond hotel.
• Must be STAR and ServSafe certified.

Responsibilities

• Supervise all outlet operations and staff training.
• Handle guest comments and ensure satisfaction.
• Monitor food quality and maintain health standards.

Skills

Leadership

Multitasking

Communication Skills

Customer Service

Team Development

Education

High School Diploma

Bachelor's Degree

Tools

Birchstreet

Microsoft Office

Job description

Overview

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

The Assistant Restaurant Manager is to ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures in all areas of operations related to guest service experience for Neighborhood Services.

Responsibilities

Responsibilities for this position include, but are not limited to:

• Supervision of all outlet during operation
• Assist in overall supervision of the department as outlined in manager's job description.
• Check staff punctuality and document call off and tardiness.
• Complete environmental checklist for dining room.
• Spot check liquor pars.
• Order daily supplies, utilize birchstreet
• Ensure that pre-shift meeting conducted with service staff on a daily basis for all shifts
• Train and ensure that service personnel follow designated service scenarios
• Train, coach and counsel and effectively communicate with all Outlets staff
• Assist in Outlets as necessary
• To monitor and critique the quality and consistency of the food product.
• Bring innovation and creative ideas and be able to plan ahead
• Maintain cleanliness and health code standards
• Handle guest comments and complaints and ensure guest satisfaction.
• Completed required MOS audits
• Stay on the floor during peak hours, communicate with guests and receive feedback. Monitor associate performance and assist as needed as well as guests experience.
• Examine food preparation and beverage presentation to ensure quality standards are met.
• Mini-Bar procedures.
• Maintain condition of Neighborhood Services.
• Administrative responsibilities: such as payroll, scheduling, ordering, daily recaps, etc.
• Monitor food waste.
• Assist in completing inventory process and ordering necessary items
• Monitor labor and payroll costs.
• Check bar controls, shot glass use, red lining, bottles totally empty.
• Must be familiar with and adhere to all liquor liability laws:

Assist manager in:

• Scheduling
• Forecast weekly
• Forecast monthly
• Completing weekly payroll
• Participate in interviewing new employees.
• Prepare maintenance requests and follow-up.
• Complete other assigned duties.
• Cost control
• Monitor food and liquor requisitions

Qualifications

• Ideal candidate must have at least 1 year of experience as an F&B Supervisor in a 4 diamond hotel, high school diploma or equivalent required,
• Bachelors degree preferred.
• Individual must be able to work in fast pace environment and multitask.
• Proven effective leader and ability to delegate.
• Able to train, develop and lead a team to success.
• Computer literate and detail oriented a must, basic mathematical skills and be able to create and understand financial reports.
• Must possess excellent written and verbal communication skills as well as organizational skills.
• Flexible schedule to include weekends and holidays.
• Must be STAR certified.
• Must be ServSafe certified.