Assistant Restaurant Manager Neighborhood Services

Omni Hotels & Resorts; Louisville, Port Townsend (KY, WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Restaurant Manager to oversee operations and ensure exceptional guest service. This dynamic role involves training staff, maintaining quality standards, and engaging with guests in a vibrant environment. With a focus on leadership and innovation, you will play a key role in enhancing the dining experience at a prominent hotel in Louisville. If you thrive in a fast-paced setting and have a passion for hospitality, this opportunity is perfect for you.

Qualifications

• Minimum 1 year of experience in a 4-diamond hotel.
• Ability to train and lead a team successfully.
• STAR and ServSafe certifications required.

Responsibilities

• Supervising all outlets and ensuring service quality.
• Training and coaching staff for optimal performance.
• Handling guest comments and maintaining satisfaction.

Skills

F&B Supervision

Leadership

Multitasking

Communication Skills

Detail Orientation

Education

High School Diploma

Bachelor's Degree

Tools

BirchStreet

Job description

Overview

Reflecting the past, present, and future of our vibrant Kentucky town, inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment. It offers hotel guests, residents, and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, shining during the day and glowing at night, with the iconic glassy ends of the 612-room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allow guests to rest, relax, and socialize with downtown Louisville as the backdrop. Louisville’s essence is woven throughout, with interior design blending elements of the city’s heritage, culture, and character, visible in the hotel restaurants, bourbon bar, Speakeasy, and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the hotel lobby. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for both hotel guests and locals, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbecue.

Job Description

The Assistant Restaurant Manager is responsible for ensuring proper training and supervision of all personnel, delivering prompt, courteous service that complies with Omni Food and Beverage standards and company policies in all areas related to guest service for Neighborhood Services.

Responsibilities

Responsibilities include, but are not limited to:

• Supervising all outlets during operation
• Assisting in overall supervision of the department as outlined in the manager's job description
• Checking staff punctuality and documenting call-offs and tardiness
• Completing environmental checklists for dining areas
• Spot checking liquor pars
• Ordering daily supplies using BirchStreet
• Conducting pre-shift meetings with service staff daily
• Training and ensuring staff follow designated service scenarios
• Training, coaching, counseling, and effectively communicating with all outlets staff
• Assisting in outlets as necessary
• Monitoring and critiquing food quality and consistency
• Bringing innovation and creative ideas, planning ahead
• Maintaining cleanliness and health code standards
• Handling guest comments and complaints to ensure satisfaction
• Completing required MOS audits
• Staying on the floor during peak hours, engaging with guests, and monitoring staff performance
• Examining food preparation and beverage presentation for quality standards
• Managing mini-bar procedures
• Maintaining Neighborhood Services condition
• Handling administrative tasks like payroll, scheduling, ordering, and daily recaps
• Monitoring food waste
• Participating in inventory and ordering processes
• Monitoring labor and payroll costs
• Checking bar controls, shot glass use, and bottle management
• Adhering to all liquor liability laws

Assist the manager with:

• Scheduling
• Weekly and monthly forecasting
• Completing weekly payroll
• Interviewing new employees
• Preparing maintenance requests and follow-up
• Other assigned duties
• Cost control
• Monitoring food and liquor requisitions

Qualifications

• Minimum 1 year of experience as an F&B Supervisor in a 4-diamond hotel; high school diploma or equivalent required
• Bachelor’s degree preferred
• Ability to work in a fast-paced environment and multitask
• Proven leadership and delegation skills
• Ability to train, develop, and lead a team successfully
• Computer literacy, detail orientation, basic math skills, and ability to understand financial reports
• Excellent written and verbal communication and organizational skills
• Flexible schedule including weekends and holidays
• STAR and ServSafe certifications required

Omni Hotels & Resorts is an equal opportunity employer. For assistance with applications, contact [e-mail].