Assistant Restaurant Manager - Lead Service & Team

Maine Tech Hub; Waterville (ME); On-site; USD 65,000 - 80,000; Full time

Job summary

Flynn Applebee’s in Waterville, Maine seeks an experienced Assistant Manager to oversee daily operations and lead a team to deliver warm, efficient service.

You will manage scheduling, ensure safety and cleanliness, control costs, mentor staff, and uphold Flynn Applebee’s standards to drive guest satisfaction and business results. This role requires a hands-on leader who can operate across front of house and kitchen, respond to guest concerns, and sustain exceptional performance.

Qualifications

• 2–3 years restaurant management experience.
• Serve Safe Food certification preferred.
• Serve Safe Alcohol certification a plus.

Responsibilities

• Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.
• Cultivates a culture in accordance with Flynn Applebee’s Premier Card of our core values and beliefs.
• Ensures the immediate response and correction of all verbal guest complaints to self and staff.
• Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee’s standards.
• Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.
• Effectively schedules employees to meet sales demands.
• Maintains effective safety and security programs.
• Promotes and leads restaurant organization, cleanliness and sanitation.
• Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.
• Promotes quality recruitment and referrals of potential team member and management candidates.
• Promotes Flynn | Applebee’s training procedures for new managers.
• Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.
• Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.
• Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.
• Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.
• Assures compliance with company policies, practices and procedures.
• Responsible for controlling cost in assigned department.
• Compliance with local, state and federal laws, regulations and guidelines.
• Drivers bi-weekly / weekly food and liquor inventories at the AD/GM’s request and is accountable for completion.
• Responsible for preparing and submitting accurate daily paperwork.
• Assures sanitation standards meet or exceed Health Department and Flynn Applebee’s standards.
• Provides a role model for managers and employees.
• Develops self on all store related technology.
• Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant. This includes cooking on the line, expo, seating guests, bartending, etc.
• Uses the Management Development Program for continuous growth of leadership skills and proficiencies.

Skills

Restaurant leadership

Team management

Customer service

Cost control

Scheduling

Education

Serve Safe Food Certification

Serve Safe Alcohol Certification

Job description

Flynn Applebee’s in Waterville, Maine seeks an experienced Assistant Manager to oversee daily operations and lead a team to deliver warm, efficient service.

You will manage scheduling, ensure safety and cleanliness, control costs, mentor staff, and uphold Flynn Applebee’s standards to drive guest satisfaction and business results. This role requires a hands-on leader who can operate across front of house and kitchen, respond to guest concerns, and sustain exceptional performance.