Assistant Restaurant Manager: Culture & Operations Lead

America's Pizza Company, LLC; Bristol (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pizza Hut in Bristol, VA seeks an Assistant Restaurant General Manager to lead and develop shift leaders and team members, driving smooth operations and excellent service. You will coach, schedule, and enforce brand standards while promoting a positive restaurant culture and safety compliance.

The role emphasizes hands-on leadership, training delivery, and using Hut tools to optimize performance and customer experience on a daily basis.

Qualifications

• Be A Customer Maniac! - All Roles.
• Serv Safe Certified.
• Lead On! Shift Leader.
• Proficient at Microsoft Office.
• Lead On! Restaurant General Manager and Computer basics.
• Reliable Transportation.
• Communicate, give feedback in positive manner.
• Valid Driver's License Preferred.
• National Sex Offender Registry Check.
• Motor Vehicle Record.
• MSM Courses 7-9.

Responsibilities

• Assist RGM with Hiring, Training, Building a Bench of Key Holding Managers and Team Members in Restaurant.
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!).
• Maintain Excellent Customer Service Standards.
• Enforce and Follow Pizza Hut Service Principals.
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Assist RGM with Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes.
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success.
• Develop a Store Team that Has High Customer Satisfaction Results.
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts.
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Assist the RGM with Career Development and Performance Management Process for Restaurant Team (MSM).
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia).
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution.
• Compliant with All Laws and Regulations.
• Ensures a Safe Work Environment is Provided in Restaurant.
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations.
• Brand Steward for Pizza Hut Brand.
• Assist RGM with Restaurant Calendar.
• Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team.
• Manages and adheres to Employee Handbook and Policies.
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC.
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision.
• Other Duties as Assigned.

Skills

Customer service

Communication

Leadership

Teamwork

Education

Serv Safe Certified

MSM Courses 7-9

Driver's License

National Sex Offender Registry Check

Motor Vehicle Record

Tools

Microsoft Office

Computer basics

Job description

Pizza Hut in Bristol, VA seeks an Assistant Restaurant General Manager to lead and develop shift leaders and team members, driving smooth operations and excellent service. You will coach, schedule, and enforce brand standards while promoting a positive restaurant culture and safety compliance.

The role emphasizes hands-on leadership, training delivery, and using Hut tools to optimize performance and customer experience on a daily basis.