Assistant Restaurant Manager

Virgin Hotels; New Orleans (LA); On-site; USD 40,000 - 65,000; Full time

Job summary

Virgin Hotels is seeking a creative and motivated Food and Beverage Manager. The role involves leading a dynamic team to ensure an exceptional dining experience for guests, fostering communication, and enhancing service quality. Candidates should have relevant experience in management and a flair for creativity to contribute to the fun and innovative culture.

Qualifications

• 1-2 years’ experience in a full-service restaurant or lounge, preferably in management.
• Legal ability to work in the USA.
• TIPS certification and Food Handlers Cards on file.

Responsibilities

• Monitor and track information flow from superiors and culinary teams.
• Be present on the floor to ensure guest satisfaction.
• Provide leadership and clear directions to keep team motivated.

Skills

Team player

Conflict resolution

Communication

Creativity

Problem solving

Education

Associate or Bachelor’s degree

Tools

Computer skills

Job description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals.

Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. Managers of their area are committed to being present on the floor during service, directly impacting the guest and staff experience.

At Virgin Hotels, nothing is ever "usual". You must be willing to roll up your sleeves, get things done, and have fun. We are looking for someone full of creative ideas who shares our quirky sense of humor, entrepreneurial approach, and is always ready to join in the fun!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a progressive, environment-conscious, world-class organization, here is a list of your essential responsibilities. Please note this list is not exhaustive and you may be asked to perform other tasks as needed to provide an "out of this world" customer service experience:

• Communication: Monitor and track information flow from your superiors, hotel, and culinary teams; distribute it to your teammates. Manage communication between guests and all involved areas, including special requests, needs, issues, and recovery opportunities. Clearly communicate expectations each shift and maintain consistency.
• Guest Interaction: Be present on the floor to stay informed about guest experiences. Detail and confirm guest profiles, communicate with FOH and BOH, handle guest issues confidently, and actively participate in solutions.
• Leadership: Keep your team motivated, focused, and aligned with standards and service quality. Provide clear and concise directions, and be a role model for your team.
• Communication with Kitchen and Front Desk: Relay food issues, VIPs, reservations, and business level changes effectively.
• Team Coordination: Manage daily tasks such as scheduling, staff adjustments, driving revenue through competitions, and ensuring operational standards are met.
• Training: Assist in onboarding, deliver consistent training, conduct regular check-ins, and ensure new team members are properly equipped and trained.

What qualities are we looking for?

If you can perform the following, you are the right fit:

• Excellent team player with strong relationship-building skills across departments.
• Skilled in conflict resolution and barrier-breaking.
• Effective communicator and presenter at all management levels.
• Creative, innovative, and able to approach issues with a fresh perspective.
• Proactive in anticipating needs and exceeding expectations.
• Flexible, multi-tasker, and problem solver.
• Enthusiastic, motivating, and aligned with Virgin Hotels’ core values of fun, innovation, and high-quality service.

Background must-have:

• Legal ability to work in the USA.
• TIPS certification and Food Handlers Cards on file.
• Adherence to safety, health, and liquor laws.
• Associate or Bachelor’s degree preferred.
• 1-2 years’ experience in a full-service restaurant or lounge, preferably in a management or supervisory role.
• Clear, pleasant communication skills in English, both in person and via phone.
• Proficiency in computer skills.