Assistant Restaurant Manager

Socket.dev; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Marriott International’s Gaylord Hotels is seeking an entry-level management associate to assist daily operations in Restaurants/Bars and Room Service. You will help with menu planning, ensure sanitation standards, support servers and hosts during peak periods, and supervise the Restaurants/Bars and Room Service departments where applicable.

The role focuses on guest and employee satisfaction while maintaining the operating budget, ensuring compliance with policies and legal obligations,

Qualifications

• Entry level management position assisting daily operations in restaurants/bars and room service.
• Ensures guest and employee satisfaction while maintaining the operating budget.
• Monitors sanitation standards and service quality.
• Supports HR activities and on-going training for employees.

Responsibilities

• Assist in supervising daily shift operations.
• Supervise restaurant, bar and room service areas in the absence of managers.
• Provide feedback to employees based on observation of service behaviors.
• Open and close restaurant shifts.
• Interact with guests to obtain feedback on product quality and service levels.
• Monitor alcohol beverage service in compliance with local laws.
• Participate in department meetings and communicate goals clearly.

Skills

Customer service

Team supervision

Communication

Budget awareness

Operations support

Education

High school diploma or GED

2-year degree in Food Service Management / Hospitality / Business Administration

Job description

JOB SUMMARY

Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.


• Monitors employees to ensure performance expectations are met.


• Provides feedback to employees based on observation of service behaviors.


• Assists in supervising daily shift operations.


• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.


• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.


• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.


• Assists in ensuring compliance with all restaurant policies, standards and procedures.


• Monitors alcohol beverage service in compliance with local laws.


• Assists in achieving or exceeding budgeted goals.


• Performs all duties of restaurant employees and related departments as necessary.


• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.


• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.


• Encourages employees to provide excellent customer service within guidelines.


• Handles guest problems and complaints, seeking assistance from supervisor as necessary.


• Strives to improve service performance.


• Sets a positive example for guest relations.


• Assists in the review of comment cards and guest satisfaction results with employees.


• Meets and greets guests.

Assisting in Human Resource Activities

• Supervises on-going training initiatives.


• Uses all available on the job training tools for employees.


• Communicates performance expectations in accordance with job descriptions for each position.


• Coaches and counsels employees regarding performance on an on-going basis.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.