Assistant Restaurant Manager (NE)

Gaylord Hotels; Kissimmee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Gaylord Hotels in Kissimmee, Florida is seeking an entry-level management professional to assist daily operations in Restaurants, Bars and Room Service. You will help with menu planning, maintain sanitation standards, supervise frontline staff and ensure guest satisfaction while managing the operating budget.

Responsibilities include supervising shifts, coordinating with the Chef and Restaurant Manager, opening and closing shifts, and providing outstanding service to guests.

Qualifications

• High school diploma or GED; 3 years in food & beverage or related area.
• 2-year degree in hospitality/food service; 1 year in F&B.

Responsibilities

• Assist in management of the restaurant team and shift operations.
• Supervise daily restaurant operations; support director or manager.
• Monitor staff performance and provide feedback.
• Ensure proper supplies, equipment and uniforms for staff.
• Maintain sanitation standards and follow restaurant policies.
• Provide guest service and handle guest concerns.

Education

High school diploma or GED

2-year degree in F&B/ Hospitality/ related major

Job description

Additional Information

Relocation Assistance Available

Job Number

26116875

Job Category

Food and Beverage & Culinary

Location

6000 W Osceola Pkwy, Kissimmee, Florida, United States, 34746 VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range:

$25.77-$35.10 per hour

Bonus Eligible:

Y

Job Summary

Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Assists in ensuring compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Assists in achieving or exceeding budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Assisting in Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.