Assistant Restaurant Manager

Hyatt Place/Hyatt House Allentown/Lehigh Valley; Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Restaurant Manager to support the Restaurant Director in overseeing operations. The ideal candidate will have extensive food and beverage knowledge, strong leadership skills, and a passion for customer service. This role involves managing both front and back of house operations, ensuring compliance with safety regulations, and enhancing team performance in a fast-paced environment.

Benefits

Medical, Dental and Vision

Employer Paid Life Insurance

Employer Matched 401K

Hotel Room Discounts

Enhanced paid vacation, sick time and holiday pay

Qualifications

• 3+ years of restaurant management experience required.
• Extensive food and beverage knowledge.
• Strong leadership and motivational skills.

Responsibilities

• Assist with daily restaurant operations including scheduling and ordering.
• Deliver superior service and maximize customer satisfaction.
• Develop and train team members.

Skills

Leadership

Customer Service

Food Safety

Team Development

Tools

Micros POS

Open Table

Job description

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We are looking for an Assistant Restaurant Manager to assist the Restaurant Director with all aspects of our business. You must have an eye for detail, hold a high level of technological knowledge and performance, and enjoy working with and leading others.

To be successful in this role, you'll need management skills and experience in both the front and back of the house. You must know how to oversee the dining room, check in with customers, and balance seating capacity. Previous bar management experience is required. We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will help ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Team Member Benefits

• Medical, Dental and Vision
• Employer Paid Life Insurance
• Other Supplemental Benefits
• Employer Matched 401K
• Hotel Room Discounts across multiple brands
• Enhanced paid vacation, sick time and holiday pay

Essential Job Functions

• Assist with the daily Front of the House and Back of the House restaurant operations including scheduling, ordering, reservations, events, and all elements of the bar.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Develop and train team members, appraise staff performance, and ensure restaurant policies are followed.
• Ensure compliance with sanitation and safety regulations.
• Suggest ways to reach a broader audience, such as discounts and social media ads.
• You are a good fit if you are warm, inclusive, trustworthy, and able to develop people, enjoy the hustle of hospitality, and want to grow your career.
• Require 3+ years of restaurant management experience.
• Extensive food and beverage knowledge, including ingredient and dish recall.
• Previous bar management experience.
• Strong leadership and motivational skills to guide a fast-paced team.
• Basic food safety knowledge.
• Flexible with hours, including holidays, nights, and weekends.
• Familiarity with restaurant management software like Micros POS and Open Table.
• Ability to stand for extended periods, walk, push, lift up to 25 pounds, and perform physical movements as required.

Note: Job responsibilities may change based on business needs.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Management and Manufacturing
• Industry: Hospitality