Assistant Resort Manager

Jobvite, Inc.; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Pet Day Camp

Pet Boarding

DailyPay

Vet/Grooming Discount

Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with match

Health/Dental/Vision Insurance

Job summary

Pet Paradise in Winter Garden, FL is seeking an Assistant Manager to oversee daily resort operations, supervise staff, and support the Resort Manager on a variety of management needs.

You will recruit, interview, hire, onboard, train and coach team members, ensure safety, cleanliness and premier service for pets and their parents, and monitor NPS and online reviews.

Qualifications

• Supervisory or management experience (1–2 years).
• High school diploma required; higher education preferred.
• Strong leadership and communication skills.
• Ability to resolve conflicts and build relationships.
• Detail-oriented with results focus.
• Experience in retail, restaurant, or hospitality operations.
• Experience in animal care preferred.
• Proficient with Microsoft Office.
• Valid driver's license.
• Able to lift up to 60 lbs.
• Flexible to work varied shifts including weekends/holidays.

Responsibilities

• Oversee daily resort operations and staff.
• Manage labor, schedules, timecards, and labor costs.
• Coordinate recruitment, interviewing and onboarding.
• Train, coach and develop team members.
• Deliver premier service to pets and their parents.
• Maintain safety, cleanliness and standards.
• Monitor customer service metrics and online reviews.
• Manage inventory and lodging calendars.
• Lead meetings and perform MOD duties.
• Support sales growth and new business.
• Open/close resort duties.
• Work 5-day weeks onsite with weekend/holiday coverage.

Skills

Leadership

Communication

Team Collaboration

Staff Development

Conflict Resolution

Customer Service

Detail-Oriented

Relationship Building

Scheduling

Flexible Schedule

Driver's License

Education

High School Diploma

College Degree Preferred

Tools

Microsoft Office

Job description

WE ARE PET PEOPLE!

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.

We are currently looking for a Assistant Manager to join the team at our Winter Garden, FL! Located just minutes west of Orlando, Winter Garden offers small-town charm with all the conveniences of Central Florida living! With easy access to Florida's theme parks and attractions, it is a great place to work, live, and play.

The Assistant Manager will oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:

• Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety
• Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs
• Communicating recruitment needs to operations management and HR, and interviewing, hiring, and onboarding new resort employees
• Supervising, training, and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company
• Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere
• Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issues
• Supporting new and current team members with completion of required courses and other training
• Documenting and delivering employee corrective actions and terminations, when necessary
• Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
• Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites
• Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern
• Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers
• Performing resort opening and/or closing duties, and other tasks as assigned
• Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive 'off' days from week to week
• Working onsite at the resort at least 3-4 weekend days per month and on holidays

QUALIFICATIONS TO BE AN ASSISTANT MANAGER:

• 1-2 of experience in a supervisory or management role
• High school diploma required (college degree preferred)
• Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
• Ability to resolve conflict, establish and build relationships, and successfully engage with customers
• Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
• Ability to develop and train staff, utilizing skills of staff most appropriately
• Prior leadership experience in retail, restaurant, hospitality operations or similar
• Previous experience in animal care or related field is preferred
• Basic skills with common computer software, including Microsoft Office Suite
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Comfortable working in front of house and back of house roles within the resort
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver's license and working motor vehicle

Check out our Perks & Benefits!

• Complimentary Pet Day Camp - Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health (with company-funded HSA option), Dental and Vision Insurance

We also offer several career development paths for resort team members, including our management training program, Unleashed Leadership Academy, our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin