Assistant Residence Manager - Troy

The New York Foundling; New York (NY); On-site; USD 60,000 - 74,000; Full time

Job summary

The New York Foundling is seeking a dedicated residential services leader to provide oversight and direction at the residence. You will supervise Direct Support Professionals and ensure high-quality, person-centered care while coordinating with clinical teams and external partners.

You will drive staff development, maintain regulatory compliance, and manage budgets for day-to-day operations, ensuring safety and dignity for persons supported in a dynamic, collaborative environment.

Qualifications

• 5+ years of progressive residential services experience, with supervisory roles.
• Valid NY/NJ/PA/CT driver's license with 6 points or less.
• Knowledge of developmental disabilities and person-centered care.
• Familiarity with OPWDD regulations and program standards.
• Budget management and resource allocation experience.
• Strong written and verbal communication.
• Crisis management and incident documentation experience.

Responsibilities

• Provide leadership and supervision to Direct Support Professionals, ensuring adherence to agency policies, OPWDD regulations, and person-centered practices.
• Collaborate with MAP, nurses, BIS and other team members to support medical and clinical care, plans, meetings, and data.
• Develop and retain a strong DSP workforce through coaching, mentoring, recognition, and performance feedback.
• Respond to requests from S&Q, Centralized Schedulers, DQI; ensure compliance with regulations and standards.
• Coordinate with external agencies, families, and healthcare providers to ensure coordinated services for persons supported.
• Implement and oversee emergency preparedness protocols to ensure safety during crises.
• Maintain compliance with OPWDD documentation and audit readiness.
• Build and maintain positive relationships with staff, community partners, advocates, and stakeholders.

Skills

Leadership

Supervisory experience

Communication

Crisis management

Documentation

Budget management

Regulatory knowledge

Life plans / care planning

Education

High School Diploma or GED; Associate degree

Bachelor's degree in related field

Job description

Overview

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Provides leadership, supervision, and operational oversight to the residence and is responsible for ensuring the delivery of high-quality, person-centered services that promote the health, safety, independence, dignity, rights, and overall well-being of person. Works in collaboration with the Residence Manager.

Responsibilities

Provides leadership, supervision, and operational oversight to the residence and is responsible for ensuring the delivery of high-quality, person-centered services that promote the health, safety, independence, dignity, rights, and overall well-being of person. Works in collaboration with the Residence Manager.

Core Responsibilities

• Provide leadership and supervision to Direct Support Professionals, ensuring adherence to agency policies, OPWDD regulations, and person-centered practices. Is responsible for talent managment, performance management and progressive disciple for the DSPs.
• Collaborate with MAP, nurses, BIS and other members of the team to support all medical and clinical care, plans, meetings, and data for all persons supported. Promote community participation, inclusion, self-determination, and advocacy while ensuring coordinated services that support positive outcomes for persons suppoorted.
• Develop and retain a strong DSP workforce by providing coaching, mentoring, recognition, training support, and ongoing performance feedback. Identify performance and competency gaps, establish clear expectations, conduct performance evaluations, implement performance improvement plans and utilize progressive discipline.
• Respond to request by S&Q, Centralized Schedulers, DQI Survey and work with AVP in managers absence. Monitor and maintain compliance with program regulations, policies, and standards to uphold quality care and safety for persons supported.
• Collaborate and communicate with external agencies, families, and healthcare providers to coordinate comprehensive services and support for persons supported.
• Implement and oversee emergency preparedness protocols and procedures, ensuring the safety and well-being of persons supported during crises.
• Maintains compliance with OPWDD regulations, including documentation standards, program certification requirements, and readiness for audits or site visits.
• Build and maintain positive relationships with individuals, staff, community partners, advocates, and stakeholders to enhance support networks, promote inclusive opportunities, and advocate for the rights of persons supported.

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Qualifications

• High School Diploma/GED/Associates Degree: 5+ years of progressive experience in residential services, including 2+ year in a supervisory or managerial role within a developmental disabilities or social services agency. Bachelor's Degree: 3+ years of progressive experience in residential services, including 1 year supervisory experience.
• Valid Drivers License from; NY,NJ, PA or CT with 6 points or less.
• Knowledge of Developmental Disabilities: Understanding of the unique needs, challenges, and best practices in providing care and support to individuals with developmental disabilities. Experience in developing and implementing individualized life plans tailored to meet the specific goals and preferences of persons supported.
• Regulatory Knowledge: Familiarity with applicable regulations, standards, and guidelines governing residential programs for persons with developmental disabilities (e.g., Medicaid regulations, licensing requirements).
• Budget Management: Proficiency in budgeting, financial management, and resource allocation to ensure efficient use of program funds. Assist with handling the budget for the residence when it comes to food shopping, recreational activities, and giving out petty cash--this includes monitoring funds spent on in-house ledge
• Communication Skills: Strong verbal and written communication skills to effectively interact with persons supported, families, advocates, staff, and external stakeholders.
• Crisis Management: Ability to respond calmly and effectively to crises or emergencies that may arise in a residential setting, ensuring the safety and well-being of persons supported.
• Documentation and Record-Keeping: Experience in maintaining accurate documentation, including progress notes, incident reports, and regulatory compliance records.

Education Required

High School / G.E.D.

Salary Range

$67,150.40/Annual