Assistant Residence Manager - Residential Services

The Bridge; New York (NY); On-site; USD 43,000 - 53,000; Full time

Job summary

The Bridge in New York, NY is seeking an Assistant Resident Manager to provide clinical and rehabilitative support to residents in a residential program.

This full-time role works under the Residence Manager, handling counseling, crisis response, medication monitoring, and daily operations while ensuring compliance with audits and regulations; bilingual Spanish skills are a plus, and proficiency in Microsoft Office is expected.

Qualifications

• Associate’s degree or high school diploma with five years in a supportive residential program.
• Computer literate, with proficiency in Microsoft Office and spreadsheets.
• Bilingual Spanish-speaking skills are a plus.

Responsibilities

• Provide individual counseling and crisis intervention to residents.
• Be available for 24-hour crisis management and respond to issues.
• Document client services, including weekly progress notes and plans.
• Oversee medication monitoring and logbook documentation.
• Assist with staffing, scheduling, training, and Paycom timekeeping.

Skills

Counseling

Crisis intervention

Communication skills

Team collaboration

Education

Associate’s degree or high school diploma

Tools

Microsoft Office

Spreadsheets

AWARDS system

Job description

Job Details: Job Location: New York, NY 10029, Position Type: Full-Time, Education Level: 2 Year Degree, Salary Range: $48,000.00 - $48,000.00 Hourly, Job Shift: Sunday - Thursday 8AM -4PM, The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position

The Assistant Resident Manager works under the supervision of the Residence Manager/Director and plays an important role in providing clinical and rehabilitative services to residents. In addition to providing direct support, the position assists with delegated operational, personnel, and financial responsibilities within the residential program. The Assistant Resident Manager works closely with the Residence Manager/Director to ensure the program is prepared for successful OMH (Office of Mental Health) and LITC (Low-Income Housing Tax Credit) audits and reviews. This position helps maintain effective day-to-day operations, supports compliance with program and regulatory requirements, and contributes to a safe, respectful, and supportive environment for residents.

Essential Position Functions

• Provide individual counseling, supportive services, and crisis intervention to an assigned caseload of residents.
• Be available for 24-hour crisis management and respond to resident and building-related issues as needed.
• Ensure the delivery and documentation of client services, including weekly service-linked progress notes, collateral contact notes, monthly summary notes, service/support plans, assessments, and consents. Maintain accurate and up-to-date case records.
• Oversee medication monitoring and ensure accurate and timely completion of medication logbook documentation.
• Assist the Residence Manager with personnel activities, including recruiting and hiring, shift scheduling, staff meetings, training, performance evaluations, time and attendance using the Paycom system, disciplinary actions, and labor-management issues. Ensure that all staff receive required training, including First Aid/CPR, NARCAN, incident reporting, and cultural competency.
• Support the program’s fiscal responsibilities, including inventory management for office and food supplies, management of petty cash, distribution of resident funds, administration of program fee payment plans, and documentation of money management activities.
• Collaborate with the Facilities Department to maintain a safe, clean, and well-maintained building. Address repair and maintenance needs in individual apartments and common areas.
• Assist the Residence Manager in ensuring compliance with program requirements related to admissions, discharges, incident reporting, apartment inspections, and fire drills.
• Attend internal agency meetings, trainings, and other required meetings.
• In the absence of the Residence Manager, assume all managerial responsibilities under the direct supervision of the Area Director or Field Coordinator.

Qualifications

• Associate’s degree or high school diploma with at least five years of experience working in a supportive residential program and/or with individuals who have serious mental illness and a history of homelessness.
• Computer literate, with proficiency in Microsoft Office and spreadsheets.
• Knowledge of the AWARDS system preferred.
• Strong organizational and planning skills.
• Ability to communicate and interact effectively with employees at all levels, clients, and community contacts.
• Bilingual Spanish-speaking skills are a plus.

The Bridge Inc. is an Affir…