Business Analyst Automotive (Remote)

Convergys; Michigan; Hybrid; USD 50,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Retirement savings plan

PTO and holidays

Paid learning days

Job summary

Concentrix is hiring an Incentives Business Specialist. The role supports the Incentive Dealer Program through data entry, quality control, system support, and business analysis. You will turn data into actionable recommendations to improve program performance and client outcomes, with 20% travel to a local office.

The ideal candidate has a bachelor’s degree and strong Excel skills, plus experience in data analysis, reporting, and process automation.

Qualifications

• Bachelor's degree from an accredited four‑year college or university.
• Ability to transform raw data into actionable business intelligence using Excel and advanced functions.
• Design, automate, and maintain performance dashboards and reports to monitor KPI trends.

Responsibilities

• Enter monthly program incentives with high accuracy.
• Conduct quality control checks in the Fusion system to ensure data integrity.
• Analyze program reporting trends at multiple levels to identify insights and performance patterns.
• Develop queries and routines to support reporting objectives.

Skills

Data analysis

Data modeling

KPI tracking

Problem solving

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

Pivot tables

VLOOKUP/XLOOKUP

Power Query

MS SQL Server

Job description

Job Title: Business Analyst Automotive (Remote) Job Description

We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Incentives Business Specialist

As an Incentives Business Specialist, you will support the Incentive Dealer Program through program entry, quality control, system support, troubleshooting, issue resolution, and business analysis. This work at home role partners closely with Sales, Operations, and cross-functional teams to turn data into actionable recommendations that improve program performance, enhance client outcomes, and support business decisions. This position includes 20% travel to a local office.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Enter monthly program incentives through the Fusion system with a high level of accuracy
• Conduct quality control checks within the Fusion system to ensure incentive data is error-free
• Provide system support, troubleshoot issues, and help resolve program-related concerns as needed
• Respond promptly to requests for dealer and customer research
• Analyze program reporting trends at the national, regional, district, and dealer levels to identify insights and performance patterns
• Provide Marketing Consultants with analysis on the impact of various programs across the client base
• Develop detailed queries and query routines using existing database tools to support reporting objectives
• Create a systematic approach for running queries and delivering recurring recommendations to Sales, Operations, and other internal teams
• Make recommendations to Sales, Operations, and account teams on process improvements, internal enhancements, and client-centric program improvements
• Recommend ways for clients to better use program tools to drive stronger performance
• Support analysis related to program finances and help identify opportunities to improve cost effectiveness
• Recommend the use and implementation of business intelligence query tools
• Perform additional duties as assigned
• Are comfortable communicating findings, insights, and recommendations to key stakeholders across the organization
• Are skilled at problem-solving, troubleshooting, and supporting system-related processes
• Thrive in a self-directed work-at-home environment while collaborating effectively with cross-functional teams

Your qualifications

We embrace our gamechangers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Have a bachelor’s degree from an accredited four-year college or university
• Bring strong attention to detail and can successfully manage multiple projects at once
• Data Analysis & Modeling: Expert in utilizing complex Microsoft Excel functions, pivot tables, VLOOKUP/XLOOKUP, and power formulas to transform raw, unstructured operational data into actionable business intelligence.
• Performance Reporting & Metrics Tracking: Proven ability to design, automate, and maintain comprehensive performance dashboards and operational reports to monitor KPI trends, track agent productivity, and evaluate program efficiency.
• Data Integrity & Error Resolution: Highly adept at troubleshooting calculation errors, auditing large datasets, establishing rigorous data validation standards, and ensuring 100% data accuracy across cross-functional reports.
• Process Automation & Workflow Optimization: Skilled in leveraging tools like Power Query and advanced Excel data models to streamline manual reporting workflows, dramatically reducing turnaround time for recurring business reviews.
• Are comfortable communicating findings, insights, and recommendations to key stakeholders across the organization
• Are skilled at problem-solving, troubleshooting, and supporting system-related processes
• Thrive in a self-directed work-at-home environment while collaborating effectively with cross-functional teams

It will be a plus if you:

• Have experience with Tier 1 or Tier 2 business intelligence or analytics application
• Have experience delivering research-driven analysis related to marketing activity
• Have familiarity withMS SQL ServerandSAP Business Objects
• Have experience in theautomotive industry
• Have prior experience supporting incentive programs, reporting operations, or dealer-focused business processes

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle:

The base salary range for this position is USD $50,400 - $63,500, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

• medical, dental, and vision insurance
• comprehensive employee assistance program
• registered retirement savings plan
• paid time off and holidays
• paid learning days

The deadline to apply for this position is September 10, 2026.

This position is for an existing, immediate vacancy. We are currentlyseekingto fill this role with an individual who can start as soon as possible.

Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Location: USA MI

Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer.

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well