Assistant Regional Concierge Manager

CleanOffice, Inc.; Herndon (VA); On-site; USD 52,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading facilities services company as a Concierge+ Assistant Regional Manager. This role focuses on delivering exceptional service across properties, building and guiding a high-performing team, and ensuring client satisfaction. Ideal candidates will have a strong background in hospitality and leadership, with a passion for service excellence. Enjoy a full-time position with competitive pay and benefits.

Benefits

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• 3+ years in hospitality or luxury service environment.
• Proven leadership ability to train and inspire teams.

Responsibilities

• Oversee concierge operations and ensure client satisfaction.
• Train and mentor concierge team members.
• Implement service training programs.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Education

Bachelor's

Tools

Microsoft Office Suite

Job description

Concierge Plus is a dynamic division of CleanOffice Inc., a trusted leader in the DMV area for over 20 years. We specialize in delivering top-tier services to premier multifamily and commercial properties — and we're just getting started.

As we continue to grow, we’re looking for forward-thinking individuals ready to build a long-term career with us. If you're a visionary with drive, passion, and a desire to grow within a company that values its people — we want to hear from you!

Be part of something bigger. Be part of Concierge Plus.

The Concierge+ Assistant Regional Manager supports the Regional Manager in ensuring exceptional hospitality-driven service across assigned properties.

This leadership role is focused on building and guiding a high-performing concierge team that embodies service excellence, professionalism, and attention to detail.

The ideal candidate will have a strong background in hospitality, team development, and customer service operations.

Schedule: 40 hours a week Pay Rate: 52k

Primary Job Responsibilities:

1. Oversee the day-to-day operations of concierge services to ensure alignment with Property Management expectations and client standards.
2. Maintain a high level of client satisfaction to support long-term contract retention and company reputation.
3. Ensure every resident and guest interaction is delivered with a Warm Welcome and a Fond Farewell.
4. Train, coach, and mentor concierge team members - leading by example and upholding the company's hospitality standards.
5. Implement and maintain service training programs to ensure consistent, high-quality experiences across all team members.
6. Ensure team readiness for emergencies through proper training and scenario preparedness.
7. Utilize approved scheduling tools to ensure proper coverage while staying within payroll budgets.
8. Help complete all payroll and administrative tasks by company deadlines.
9. Oversee and streamline processes for contractor access, move-ins/outs, realtor visits, and resident engagements.
10. Step in when needed to ensure proper staffing and smooth operations, including occasional shift coverage.
11. Attend company meetings and lead training sessions to reinforce a culture of service excellence and operational consistency.

Requirements:

1. 3+ years of experience in a hospitality, residential, or luxury service environment.
2. Proven track record in leadership roles with the ability to train, develop, and inspire high-performing teams.
3. Deep understanding of hospitality principles and a passion for delivering elevated service experiences.
4. Strong organizational and multi-tasking abilities with a sharp eye for detail.
5. Effective communicator (written and verbal), capable of building positive relationships with residents, team members, and property staff.
6. Ability to maintain professionalism in high-pressure situations and resolve client concerns with tact and diplomacy.
7. Familiarity with Microsoft Office Suite and modern scheduling systems.
8. Knowledge of local amenities, businesses, and events to provide concierge-level recommendations.
9. Must be available to support team coverage needs, including occasional weekends, evenings or overnights.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits include:

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Questions:

• Do you understand this role requires emergency coverage, including some weekends and various shifts (morning, afternoon, evening, or overnight)?
• What city do you currently live in?
• Do you have access to your own vehicle for transportation?

Education:

• Bachelor's (Required)

Experience:

• Property Management: 5 years (Required)
• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Facilities Services