Assistant Property Readiness Coordinator (Entry Level)

Real Property Management Pros; Alexandria (VA); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Mileage Reimbursement

Paid Holidays

PTO

Hybrid work

Job summary

Real Property Management Pros in Northern Virginia is seeking a Resident Services Coordinator to oversee move-ins and move-outs, coordinate property evaluations, and manage Make Ready projects. You will ensure homes are prepared for new Residents and maintain accurate records.

This full-time hybrid role involves field work with office collaboration, initial training at Gainesville, VA, mileage reimbursement, paid holidays and PTO. Local candidates with a valid driver’s license preferred.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in a customer-facing or project coordination role is a plus.
• Valid driver’s license and reliable transportation for on-site visits.

Responsibilities

• Oversee move-ins and move-outs.
• Schedule property evaluations and document conditions.
• Coordinate Make-Ready projects and repairs.
• Communicate with vendors and internal teams.
• Maintain detailed records in software systems.

Skills

Customer service

Project coordination

Communication

Detail oriented

Education

High school diploma

College degree preferred

Job description

Location

Northern Virginia (local candidates only)

Why Join Real Property Management Pros?

• Hands‑On Training: Whether you’re a recent grad or pivoting careers, we’ll teach you the ins and outs of single‑family property management, from property evaluations to coordinating “Make Ready” maintenance projects.
• Local Expertise, National Support: We’re a locally owned franchise of North America’s largest residential property management organization, giving you the best of both worlds—personalized mentorship backed by national resources.
• Positive Resident Experience: We’re on a mission to elevate our NPS (Net Promoter Score) by delivering a first‑class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey.
• Collaborative Environment: You’ll join a team that values communication, teamwork, and proactive problem‑solving—so you’ll always have support at your fingertips.

What You’ll Do

• Oversee Move-Ins & Move-Outs
• Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
• Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.
• Coordinate Make-Ready Projects
• Organize repairs, cleanings, and other services between Resident turnovers.
• Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.
• Champion Resident Satisfaction
• Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
• Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.
• Collaborate with the Leasing Team
• Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
• Provide concierge‑level service by educating Investors on property statuses and potential upgrades.
• Maintain Detailed Records
• Accurately document all interactions and property details in our software systems.
• Keep digital and physical records updated for compliance and accountability.

Who You Are

• Customer‑Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
• Detail‑Oriented: You notice the small things that make a big difference in property condition evaluations and make‑ready processes.
• Organized & Flexible: You can juggle multiple tasks, re‑prioritize as needed, and keep projects running on time.
• A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members—both verbally and in writing.
• Tech‑Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
• Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
• Interest in Real Estate: Whether you’re exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you’re eager to learn about single‑family property management.

Qualifications

• High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
• Experience in a customer‑facing or project coordination role is a plus.
• Valid driver’s license and reliable transportation for on‑site visits.
• Ability to pass background checks in accordance with local regulations.

Compensation & Benefits

• Hourly Rate: $18–$25/hr (commensurate with experience)
• Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed).
• Work Structure:
• Full‑Time, 40 hours/week + occasional overtime (paid at 1.5x)
• Hybrid approach: field work, remote tasks, and regular office collaboration
• Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office
• Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure
• Mileage Reimbursement: For field visits and errands
• Professional Growth: We value internal promotions—learn single‑family property management from the ground up and chart a path to higher‑level roles.

Ready to Make an Impact?

If you’re looking for a dynamic, collaborative role where you can deliver a first‑class experience to Residents and help properties shine, we can’t wait to see what you’ll bring to our team.