Assistant Property Manager II - Little Creek

Liberty Military Housing; Virginia Beach (VA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Platinum-Level Medical, Dental &Vision

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan with Company 12

Education Reimbursement

Generous Paid Time Off

Wellness Benefits

Bonus Incentives

Career Growth Opportunities

Life and AD&D Insurance

Job summary

Liberty Military Housing is seeking an Assistant Property Manager to assist the District Manager with daily operations of a multi-family community. You will handle resident relations, coordinate on-site staff, and oversee bookkeeping, budgets, and invoicing to meet financial goals.

You will supervise office staff, manage delinquencies, and ensure timely responses to resident requests while maintaining LMH’s high service standards. A valid driver’s license and flexibility to travel are required.

Qualifications

• 2+ years of residential property management experience is required.
• Strong customer service and communication skills are essential.
• Proficiency with MS Office; experience with Payscan and Yardi preferred.
• Valid driver's license and ability to travel to regional locations.

Responsibilities

• Assist District Manager with day-to-day operations of a multi-family community.
• Handle resident relations, service follow-ups, and on-site personnel supervision.
• Manage bookkeeping tasks: pay bills, PO's, invoices, delinquencies and collections.
• Support budgeting, financial goals, and operational performance.
• Coordinate training, coaching, and supervision of office staff.
• Bill collections and delinquency communications to residents.
• Maintain records, reconcile ledgers, and verify BA H; prepare write-off packages.
• Liaise with vendors/contractors on billing and contracts.
• Ensure timely response to resident concerns; foster positive relations.
• Assist and mentor Customer Service Representatives and other staff.
• Perform general office duties and data entry in company systems.
• Prepare notices and communications; assist with property walks and inspections.
• Attend department or regional meetings; travel to locations as needed.

Skills

Customer service

Interpersonal skills

Time management

Budgeting

Office software

Yardi

Tools

Yardi

Payscan

Job description

Overview

Liberty Military Housing – Own your passion forservice!

About Liberty Military Housing

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with theUS military, we are committed to delivering safe,high-qualityhomes and exceptional service to thefamilies ofmen and women who serve our country.We’reseeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. Ifyou’reready to grow your career and become anemployee owner, explore our currentopportunitiestoday.

What We Provide You:

Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefitsand incentivepackage that includes:

• Platinum-Level Medical, Dental & Vision Coveragewith affordable premiums

• Employee Stock Ownership Plan (ESOP)become anemployee ownerwith retirement savings

• 401(k) Retirement Plan with Company Match

• Education Reimbursementup to$5,250 per year

• Generous Paid Time Off, including vacation, sick time, and10 paid holidays

• Wellness Benefits,including free gym access andadditionalwellness programs
• Quarterly & Monthly Bonus Incentives

• Career Growth Opportunities,Unlock your potential with immersive,hands-ontraining designed to elevate your skills, help you advance, and build a rewardinglong-termcareer with a company that truly invests in your future

• Life and AD&D Insurance

Responsibilities

A Day in the Life of an Assistant Property Manager:

As a Liberty Military Housing Assistant Property Manager, you will be responsible for assisting the District Manager with the day-to-day operations of a multi-family residential community. Your responsibilities will include resident relations, customer service follow up, supervision of on-site personnel and various administrative functions. Your role requires effective customer service skills, the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

An Assistant Property Manager'sResponsibilities include, but not limited to:

• Directly responsible for the bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.
• Assisting the District Manager with the community budget and achievement of operational and financial goals.
• Assists with various duties, including training, coaching and supervision of office staff.
• Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.
• Maintains accurate records of all bookkeeping transactions; Adjusts ledgers, prepares and reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages.
• Provides constant vendor/contractor communications concerning billing and invoicing.
• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
• Assists and mentors Customer Service Representatives and other office staff with duties and resident relations.
• Performs other general office duties, i.e. phones, filing, special projects and assignments, as needed.
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Composing and distributing of correspondence/notices (rent collections, violation notices, reminders, community events, etc.).
• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH’s quality standards.
• Participates and attend various department or regional meetings, seminars, or work-related events.

• Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

What An Assistant Property Manager Needs for Success:

• Position requires 2 or more years of residential property management, supervisory experience preferred.
• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.
• Effective communication and interaction with management team, military partners, co-workers, vendors or residents; sufficient to exchange or convey information and to give and receive work direction.
• Strong customer service and interpersonal skills.
• Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanour in all interactions, under all circumstances.

• Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.

• Must be available to work a flexible schedule, including weekends, off-hours and emergencies, as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

Pay Range: $25.00 - $28.50 Hourly

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