Assistant Property Manager

PrideStaff; Troy (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for an Assistant Property Manager who will take charge of daily operations and tenant relations. This role involves managing budgets, overseeing lease compliance, and ensuring exceptional customer service. The ideal candidate will possess strong organizational skills and a knack for problem-solving while fostering positive tenant relationships. Join a dynamic team that values innovation and efficiency, and contribute to creating a thriving community environment. If you are ready to make an impact in property management, this opportunity is for you.

Qualifications

• 2+ years of property management experience required.
• Exceptional organizational and customer service skills are essential.

Responsibilities

• Manage daily operations and tenant relations effectively.
• Prepare and manage operating budgets, ensuring financial accuracy.
• Oversee lease compliance and coordinate tenant communications.

Skills

Organizational Skills

Time Management

Customer Service

Attention to Detail

Follow-up Skills

Communication Skills

Mathematical Skills

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

MS Office Suite

Property Management Software (Yardi, Rent Manager)

Project Management Software (ClickUp, Trello, Jira)

Google Drive

Video Conference Software (Skype, Google, Teams, Zoom)

Job description

PrideStaff is seeking an Assistant Property Manager.

Property Manager is a leader who plays a pivotal role in day-to-day operations, processes, leasing, tenant relations, portfolio performance, marketing, property appearance and upkeep. We like experience, knowledge, ideas and energy to perform in a dynamic workplace!

ROLE RESPONSIBILITIES

OPERATIONS

• Highly responsive + impeccable follow up, follow through & deadline adherence

• Create, refine, maintain internal processes & work-flows

• Lead team to meet performance expectations and departmental targets

• Create and administer operational SOP’s and How-To’s

• Emphasis on accuracy, efficiency, automation & AI integrations

• Help obtain and onboard new property management accounts

• Mobilize marketing strategies and tenant relations events

• Project ownership, responsibilities, collaboration & support

• Adopt, support and progress annual departmental programs

• Attend org meetings, conduct departmental/team meetings

FINANCIALS

• Prepare & Manage Operating Budgets

• CAM charges, projections & year-end reconciliation

• Track income, expenses, rent collection, AP/AR (properties/portfolio)

• Process, manage, authorize invoices and payables (AP)

• Create, review, approve management invoices to property owners (AR)

• Oversee security deposit activity, receivables and payables

OPERATIONAL & FINANCIAL REPORTING

• Accountable for reporting adherence and accuracy.

• Monthly “owners reports” includes property financial, tenancy status, etc.

• Aging receivables, tenant defaults, notices & eviction proceedings (uncommon)

• Lease expiration, renewal, vacancy, marketing review, move in/out, commissions etc.

• Property maintenance requests, repairs, improvement & expenditure activity snapshot

• Procure and discuss year-end financial reporting

PROPERTY MANAGEMENT

• Regular site visits, master property dynamics, initiate property tasks

• Prioritize & coordinate seasonal tasks and annual inspections (fire, boiler, elevator)

• Oversee lease compliance, liability insurance certificates, etc.

• Trigger tenant default notices and eviction processes (3-Day Notice + 7-Day Cure to Quit)

• Coordinate legal & court filings with general counsel (May require court attendance)

TENANT & CLIENT SUPPORT

• Respond to tenant requests & inquiries to in-house 'response time' metrics

• Mobilize maintenance request solutions to in-house 'service resolution' metrics

• Defuse & resolve challenging tenant interactions

• Build professional relationships & establish rapport with current & prospective tenants

• Oversee tenant communications like notices, newsletters, emails, presentations

PROSPECTS & LEASING

• Oversee lease expiration and renewal program, engage tenants in renewal discussions

• Execute effective low vacancy rate methodologies and short vacancy ‘turn’ time

• Schedule appointments, perform tenant interviews, conduct property tours

• Prepare leases & guide prospective tenants through the leasing process

• Coordinate lease signing, new tenant orientation & move-In process

• Engage broker as needed to list and advertise portfolio vacancies

MARKETING & PARTNERSHIPS

• Seek and establish ‘value-add’ relationships with area businesses

• Utilize partnerships to deliver on-trend and unique office community experiences

• Define & coordinate sponsors and local influencers for property/leaseholder events

Minimum Qualifications: High school diploma, GED or industry related certification – bachelor’s degree preferred

2 years Property Management

• Disciplined follow-up, deadline adherence & attention to detail

• Exceptional organizational, time & task management skills(impressively good)

Excellent MS Office suite proficiency: Word, PowerPoint, Excel(really good)

• Document formatting, basic Excel formulas, PDF conversions, Outlook email, OneDrive, etc.

Excellent written, verbal communication & customer service skills(really good)

• Professional letters, present material, meet tenants, clients, and represent the Encore brand

Property management software experience: Yardi, Rent Manager, Back Office...

Basic Google drive, Dropbox, adobe, outlook email fluency

Ability to manage a variety of tasks independently and in a team setting

Video conference software experience: Skype, Google, Teams, Zoom

Applied basic mathematical and accounting principals

Demonstrable use of electronics; Computer, smartphone, computer, printer, copier

Professional, well-kept appearance & workplace etiquette

Valid driver’s license & current auto insurance

Preferred Qualifications: Bachelor’s degree in marketing, Business Administration, Finance, Construction Management or similar certification(s)

3+ years Property Management

• Experience in process development & workflow refinement

Financial acumen

• High-level accounting principles & AR/AP bookkeeping fluency

• Financing & banking fundamentals

Exceptional MS Office suite proficiency; Word, PowerPoint, Excel(Outstanding)

Project management and software experience: ClickUp, Trello, Jira, Monday...

Physical Demands:

• Required to stand, walk, sit, bend, and reach

• Some work-related exposure to seasonal outside weather conditions

• Occasional need to lift and/or move more than 20 pounds

Compensation / Pay Rate (Up to): $55.00 - $60.00