Assistant Property Manager

Graphic Solutions USA; San Rafael (CA); On-site; Full time

Job summary

Graphic Solutions USA is seeking an Assistant Property Manager to enhance the resident experience through exceptional service and operational management. In this entry-level role based in San Rafael, you'll engage with residents, manage transactions, and support community activities, contributing to a vibrant and inclusive workplace while fostering strong relationships within the community.

Benefits

Career advancement and learning opportunities

14 paid holidays

Generous vacation & sick time

401(k) with company match

Medical, Dental, and Vision insurance plans

Flexible spending account

Qualifications

• 2-3 years of customer service or sales experience expected.
• Experience with rent collection, billing, and financial reporting is beneficial.

Responsibilities

• Manage payables and collections with attention to detail.
• Provide exceptional service to current residents related to their renting experience.
• Lease and pre-lease apartment homes including meeting compliance expectations.

Skills

Customer Service

Attention to Detail

Organizational Skills

Communication

Solution-oriented

Education

Property Management skills/experience

Tools

Microsoft Suite

Job description

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Description

As the Assistant Property Manager, you’ll be at the heart of the action, solving residential operational needs and fostering great relationships. You’ll bring a touch of magic to every corner of the property by providing exceptional customer service while assisting residents with their rental transactions, including payments, renewals, and more.

Description

As the Assistant Property Manager, you’ll be at the heart of the action, solving residential operational needs and fostering great relationships. You’ll bring a touch of magic to every corner of the property by providing exceptional customer service while assisting residents with their rental transactions, including payments, renewals, and more.

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience.

Are you ready to make an impact?

Location: San Rafael, CA

Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!

• Career advancement and learning opportunities
• Bonus opportunity
• 14 paid holidays, including a Personal Wellness Day & Volunteer Day
• Generous vacation & sick time
• Accrue ten days (80 hours) of sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!
• Housing discount opportunity
• 401(k) with company match
• Medical, Dental, and Vision insurance plans
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)
  
  

The day-to-day: The Assistant Property Manager is a process-oriented individual passionate about customer service, attention to detail, and leadership. Mission Rock's leadership expectations center around connecting with our team members and leading by example. The Assistant Property Manager could perform any of the following:

• Manage payables and collections with an attention to detail, quality control, and consistency
• Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
• Help with marketing efforts to attract new and retain residents, such as community events and community outreach
• Engage with the team, including embodying Mission Rock’s culture and collaborating with Property Manager and fellow teammates (onsite, regionally, and with corporate support)
• Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock’s expectations
• Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations, including providing tours of the community in diverse weather conditions
• Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.
  
  

Requirements

What you bring:

• Ability and desire to work within and lead a team
• Ability to post charges, payments, complete property inspections, lease agreements, and maintenance follow-ups accurately
• Familiarity with basic building systems (HVAC, plumbing, electrical) and scheduling repairs as needed
• Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
• Experience with rent collection, billing, financial reporting, and budget tracking
• Strong organizational and time-management skills, with an attention to detail
• Enthusiasm to empathize, collaborate, and engage with others
• Desire to improve the lives of those around you with an aptitude to being solution-oriented
• 2-3 years of customer service or sales experience
• Adherence to Fair Housing best practices
• Advanced computer skills, including familiarity with Microsoft Suite
• Property Management skills/experience
  
  

#HP

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Printing Services

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