Assistant Property Manager

PEOPLE; San Luis Obispo (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

PEOPLE in California seeks an on-site Office Administrator to support the Resident Manager. You will answer phones, record messages, handle maintenance requests, and assist tenants while the manager is away.

Responsibilities include notices, inspections, rent processing, and keeping records in order. Strong Spanish communication and Microsoft Office skills are required; ability to work independently is essential.

Qualifications

• Must have strong communication skills, both verbally and in writing; Spanish language is required.
• Strong listening and interpersonal skills.
• Ability to manage confidential information in a sensitive manner.
• Maintain cultural sensitivity when working with the public and staff.
• Ability to type 45+ words per minute.
• Ability to work independently, with minimum supervision.
• Proven record of meeting deadlines and managing multiple priorities.
• Strong understanding of Microsoft Office Suite and creating event/materials (brochures, flyers, etc.).

Responsibilities

• Be an on-site presence while the Resident Manager is away from the office.
• Answer the telephone and record accurate messages; respond to requests for materials.
• Handle on-site emergencies by contacting vendors and law enforcement as needed.
• Submit non-emergency maintenance requests to Resident Managers.
• Assist tenants with issues and report incidents to managers.
• Maintain records, files, and the office in order; respond to info requests by phone or email.
• Assist with notices for inspections, attend inspections, and complete work orders.
• Assist with move-in, annual, and interim recertification processes.
• Keep waiting list updated on Yardi; support monthly rent processes.
• Build positive relationships with residents and coworkers.

Skills

Communication skills

Spanish language

Active listening

Interpersonal skills

Confidentiality

Cultural sensitivity

Typing speed

Independent work

Deadline management

Microsoft Office

Event materials

Program planning

Education

High school diploma

Tools

Yardi

Job description

Description

Essential Functions

• Be an on-site presence while the Resident Manager is away from the office.
• Answer the telephone and record accurate phone messages. Respond to incoming requests for materials (applications, maintenance request, etc.)
• Handle on-site emergencies appropriately while on duty, by contacting vendors for emergency maintenance issues, and contacting appropriate law enforcement agencies for criminal activity.
• While on duty, take maintenance requests that are not of an emergency nature for submittal to Resident Manager(s).
• Assist tenants with issues brought to the office.
• Report to Resident Manager(s) on any incidents, calls, and maintenance needs which occurred while on duty.
• Other reasonably related business duties as assigned by Resident Manager(s) and/or Property Manager.
• Assist with giving notices for inspections, attend inspections, and complete work orders.
• Assist with the move-in, annual recertification, and interim recertification processes.
• Keep the waiting list updated on Yardi.
• Keep records, files, and office in order.
• Respond in a timely manner to requests for information via phone or email.
• Assist in conducting monthly resident events.
• Assist with the monthly rent process.
• Build positive relationships with residents and coworkers.

Requirements

Skill & Knowledge Requirements

• Must have strong communication skills, both verbally and in writing, Spanish language is required.
• Must have strong listening and interpersonal skills.
• Ability to manage confidential information in a sensitive manner.
• Ability to maintain cultural sensitivity when working with the public and our staff.
• Ability to type 45+ words per minute.
• Ability to work independently, with minimum supervision.
• Proven record of meeting deadlines and manages multiple priorities.
• Strong understanding of the Microsoft Office Suite, program planning and creation of event and program materials (brochures, flyers, etc.)

Experience Requirements

• Previous experience in an office administration position and office setting
• Property management experience is a plus

Education Requirements

• High school graduate or G.E.D.

Physical Requirements

May have to sit, stand, and/or walk for long period of time.

May have to reach, squat, bend, and/or lift office-related objects.